Visitor Registration Administrator

at  Ports of Auckland

Port of Auckland is part of the special character of our city and plays a vital role in our economy, delivering the things we need and enjoy.
Nearly three-quarters of the port’s inbound cargo stays within the Auckland and Upper Waikato region. Our location on Auckland’s doorstep means the delivery of goods is quick, the cost of goods is low, and we are focusing on reducing our carbon footprint to become a sustainable Port. We also have a network of freight hubs throughout the North Island, to improve access to the port for the provinces.

We have an exciting new opportunity within our Security team at the Port of Auckland. As the Visitor Verification Administrator, you will play a pivotal role in managing visitor verification, registration, and authorised ID/access cardholder processing to prevent unauthorised access to the Port.

Key Responsibilities:

• Process new, replacement, or temporary ID/access cardholder applications for access to POAL.
• Manage EFTPOS payments and refunds, ensuring accurate financial transactions.
• Monitor and maintain the ID/access cardholder database, including the ID card printer and consumable supplies.
• Review and verify submitted visitor authorisation and documentation according to approved procedures.
• Follow and adhere to approved workflow processes, including Visitor to Vessel.
• Ensure data accuracy, completeness, and consistency in systems, and maintain databases with entrant details and records.
• Enhance POAL access processes and systems at both company and individual levels through continuous improvement.
• Monitor compliance with business rules for visitors and provide support to Authority To Work staff during busy periods.
• Deliver consistent, accurate, and timely communication to stakeholders and port entrants while protecting the confidentiality of private information.
• Identify and resolve system or process errors and bottlenecks, ensuring a smooth and consistent customer experience.