Visitor Services Assistant (2 posts available)

at  The University of Manchester

VISITOR SERVICES ASSISTANT JOHN RYLANDS LIBRARY 2 X 14 HRS PER WEEK

Do you enjoy engaging with a diverse range of people in a warm, informed and friendly way? Are you an enthusiastic team player, passionate about delivering great customer service?
We are seeking 2 Visitor Assistants to join our Visitor Services Team at the John Rylands Research Institute and Library. You will welcome visitors and answer queries, helping members of the public to feel valued and confident as they experience the research, collections and Grade 1 listed building in the heart of Manchester.
Based at the reception and at key spaces around the library, your duties will include engaging with visitors, operating a booking service, supporting Library events and work in the Rylands’ shop.

The working days for the two posts are:

• Wednesday (7 hours) + Saturday (7 hours)
• Friday (7 hours) + Saturday (7 hours)

The University of Manchester is committed to creating an environment where diversity is celebrated and everyone is treated fairly. Every day, we welcome visitors from diverse communities from across the city and beyond. We welcome applications from candidates from all backgrounds
The Library’s Special Collections are among the richest holdings of rare books, manuscripts, archives, maps and visual collections in the world and are an outstanding resource, spread across three sites: The Ahmed Iqbal Ullah Race Centre, the University’s Main Library and The John Rylands Library. Through the John Rylands Research Institute, we deliver an extensive programme of research on the collections, in collaboration with academic colleagues at the University.
The University of Manchester Library is one of only five National Research Libraries and the third largest academic library in the UK. Our vast and rich collections (both print and digital) help us to deliver a world class library and information service for the University. We sit at the heart of the University experience for both learning and research and are fully committed to widening access to our expertise, collections and services to researchers, local schools, and others in the community.
Please note, under the new immigration rules this role is not eligible for sponsorship under the Skilled Worker route of the Points Based System. Candidates will need to be able to demonstrate their right to work in the UK in order to be eligible to take up the post.
What can you expect in return
The University will actively foster a culture of inclusion and diversity and will seek to achieve true equality of opportunity for all members of its community.

What you will get in return:

• Fantastic market leading Pension scheme
• Excellent employee health and wellbeing services including an Employee Assistance Programme
• Exceptional starting annual leave entitlement, plus bank holidays
• Additional paid closure over the Christmas period
• Local and national discounts at a range of major retailers

As an equal opportunities employer we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation and transgender status. All appointments are made on merit.
Our University is positive about flexible working you can find out more here
Hybrid working arrangements may be considered.
Please note that we are unable to respond to enquiries, accept CVs or applications from Recruitment Agencies.
Any recruitment enquiries from recruitment agencies should be directed to People.Recruitment@manchester.ac.uk.
Any CV’s submitted by a recruitment agency will be considered a gift.

Please refer the Job description for details