Visual Merchandise Assistant - Key Holder

at  Dunelm

OVERVIEW

A Visual Merchandiser Assistant Key Holder will be accountable for the opening and closing of the store. They are the creative force behind our store’s aesthetic and layout. This role is to design and implement visual displays that not only attract customers but also drive sales. You’ll lead a team of visual merchandisers, ensuring that our store looks its best and stays on-brand. They act like an owner, effectively communicating the why, how and who, with a right first-time approach.
Our Visual Merchandise team drive the stores sales by tracking the data on our stores sales trends and therefore are able to influence the decisions for the store. You will play a crucial role in bringing our brand to life in-store. Our VMs will lead and coach a team of VM colleagues in store to support them in enhancing our customers experience in store.
Pay Rate - TBC
Dunelm is committed to becoming a fully inclusive business that is representative of our customers and locations. We recognise the value in diversity and welcome applications from all candidates regardless of sex, age, race, religion, ability, gender or sexual identity, socio-economic background or education. We are committed to making Dunelm a place where everyone can enjoy a successful career and have systems in place to support all our colleagues. We are seeking applications from candidates who share our values and celebrate diversity in all its forms.

This is the perfect position for someone who enjoys a fast-paced and sometimes challenging environment.

• Ensure ease of shop for customers, by driving on-shelf availability (OSA), as well as having all stock worked onto the shop floor in line with the department M.E. (Merchandising Excellence)
• Remaining ahead of the trends and keeping the fingers on the pulse to ensure that our store always looks and represents our brand.
• Ensure that our store looks fresh and inviting for all customers who visit.
• Regularly celebrate and recognise great performance to drive engagement and connection with the team.
• Conduct progress conversations with the Visual Merchandiser Colleagues, ensuring their objectives are kept alive through coaching to continually drive development and nurture talent within the team.
• Conduct an energetic huddle each day to set daily expectations/ objectives and boost team morale.
• Have a robust plan in place to ensure that the delivery each day is completed as well as the recovery, and each colleague has a purpose during their working day.
• Maximise productivity and ensure team consistency by coaching the team to consistently adhere to our ME plans, and that your team has the ability to look for opportunities and act upon these in store.
• Support the Leadership Team in implementing the Engagement Action Plan and keeping the objectives alive in-store.
• Maximise in-store sales by ensuring optimal on-shelf availability (OSA) through managing delivery breakdowns and effectively communicating handovers to the duty manager.
• Collaborate closely with the Customer and Colleague Experience Coaches to ensure availability of all Special Buy and Feature Line stock.
• Complete the Negative Stock Exception report weekly to support the maintenance of an accurate stock file.
• Action the weekly Open PO & HU report tasks to ensure maximum On Shelf Availability (OSA) and timely payment to suppliers.