VMWare/VSphere Support Engineer [D]

at  TALENTSIS PTE LTD

JOB DESCRIPTION:

• Maintain and administer networks, Server, OS, Storage and backup of VMware VSphere and VMware Horizon VDI environments and applications
• Perform daily VMware VSphere and VMware Horizon VDI administration tasks including troubleshooting, hardware maintenance and software patches, fine-tune monitoring alert and security configuration
• Provide on call, 24x7 1St level remote and on site supports for systems and networks on a rotating basis. Implement corrective procedures to resolve production problems and minimize unplanned system outages
• Create and maintain programmatic and technical documentation to ensure efficient planning and execution of quarterly preventive maintenance
• Understanding complex technical issues and managing them within a fast-paced business environment
• Performing root-cause analysis to identify Client operating system issues or faults and recommending solutions to resolve them within a stipulated SLA
• Coordinate with external parties and customers for problem resolutions
• Review current processes and identify gaps and provide continuous process improvement.

As required, lead the post-delivery team to maintain and keep track of all post-delivery projects relating to:

• Inventory Asset List
• All preventive maintenance schedules and ad hoc tasks
• Compile and deliver all forms of maintenance reports (e.g. installation report, incident report, preventive maintenance report, ISO report, Etcetera)

SKILL SETS:

• Min 1-2 years of working experiences supporting enterprise desktop environment and good technical expertise in VMware VSphere and VMware Horizon VDI
• Knowledge of IT Infrastructure such as OS, network, storage and backup
• Strong aptitude for technology required, including proven ability to learn new platforms, systems, processes and skills sets
• Strong analytical skills, and high attention to detail
• Exceptional customer focus and professional acumen
• Excellent interpersonal skills, and communication skills (written and verbal)
• Understanding of negotiation, conflict and risk management skills
• Excellent vendor relation management skills
• Quality Escalation Management, Account Management/Review, Exception Handling,
• Costs/Overhead Management, Contract Renewal skills and ensure that all SLA/KPI are met
• Excellent organizational and time management skills, including the ability to manage multiple assignments and priorities in a fast-paced environment
• Ability to act as a good team player demonstrating dedication, reliability, adaptability, initiative, good judgement and ability to work independently

Candidates with one or more of the following skillsets will have an advantage:

• OS Skill in: Window servers(AD, Clustering), Linux (Red Hat, Centos, Ubuntu, Etcetera), Systems Security, Performance and Monitoring
• Skill in Storage Area Network (SAN) or Network Attached Storage (NAS)
• Skills in Networking (CCNA)
• Virtualization, VMware
• Backup and Recovery Application (Veeam, NetBackup)

Please refer the Job description for details