Voice of the Supporter Delivery Manager

at  British Red Cross

ARE YOU PASSIONATE & SKILLED IN ANALYSING AND USING DATA, FEEDBACK AND INSIGHT TO UNDERSTAND AUDIENCES, OPPORTUNITIES AND RELEVANT TRENDS?

Could you make a difference by clearly sharing evidence through the voices of our supporters with marketing & fundraising colleagues?

WHAT DOES A DAY IN THE LIFE OF A SUCCESSFUL VOICE OF THE SUPPORTER DELIVERY MANAGER LOOK LIKE?

• Set up supporter feedback touchpoints (predominantly surveys) along multiple and diverse journeys and across a range of channels.
• Advise and guide teams on best practice around collecting and analysing supporter insight through relevant research that meets their objectives & needs.
• Proactively seek and share supporter insight to support the strategy and remain alert to changes in audience experience.
• Provide regular analysis to lead to evidence-based decisions on improvements and areas of focus from things that supporters highlight as going well or/and pain points (working with Tableau and Power BI and other tech).
• Manage the reporting of supporter experience metrics across the Marketing & Fundraising directorate.
  If this sounds like you but you aren’t currently working within the Charity/Third sector, that’s fine with us! What important to us and what we are really looking for is someone who can bring energy, skills, ideas, and experience to the team and help us deliver our commitment to our supporters. Perhaps you have worked in customer experience or research and would be interested in adapting these skills in a new rewarding industry.

TO BE A SUCCESSFUL VOICE OF THE SUPPORTER DELIVERY MANAGER YOU WILL HAVE THE FOLLOWING SKILLS AND EXPERIENCE:

• Insight driven with strong analytical skills in both qualitative and quantitative data.
• Research experience and can demonstrate confidence in designing, conducting, and managing research projects to different audiences and across different channels.
• A great communicator with strong stakeholder management experience. You’ll have the ability to communicate insight to different teams in a way that’s engaging inspiring and understandable.
  Please read the full Job Description attached for more information about this vacancy including responsibilities and full person specification.
  Closing date for applications is 23:59 on Monday 2nd September 2024 with interviews anticipated to take place from Thurs 19th September 2024.
  Please apply early, as we’ll be reviewing candidates throughout. We reserve the right to close the ad in advance of the published date.

You will drive a human-centred culture that embeds our principles for continuous improvement across our Marketing & Fundraising directorate and ultimately enable a great experience for our supporters. You will deepen organisational understanding of our supporters and their experience by championing a culture of listening and using supporter voice. You will do this by delivering supporter voice reports and dashboards regularly. The ideal candidate will possess strong analytical skills, proficiency in data analysis, and the ability to convert data into actionable insights.