Voice Self-Service Conversational AI Implementor

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$111,100.00 - $197,500.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
• Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
• Proven use cases that include the creation of self-service voice flows including complex product and customer needs
• Experience working with Dialogflow CX.
• Experience in building new solutions or transforming existing contact centers to new technologies.
• Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment

Wells Fargo is seeking a Senior Artificial Intelligence Solutions Consultant to support our migration to a new cloud-based AI voice virtual agent solution. This person will build the conversational experience for our new Wells Fargo Voice Self-Service platform, using the latest generative AI techniques including Google Dialogflow CX, and other AI based Speech systems. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Lead cross functional teams to identify, strategize, and execute Artificial Intelligence initiatives within a line of business
• Understand the strategy to recommend solutions on solving business challenges
• Analyze and review cases obtaining the required resources to ensure the solution delivers the intended benefits
• Leverage knowledge to evaluate technological readiness, data availability, and resources to execute the proposed solutions
• Influence without authority to drive the implementation of Artificial Intelligence initiatives and programs while serving multiple stakeholders
• Decision key issues which may arise during development or implementation
• Collaborate and consult with peers, colleagues and managers to resolve and achieve goals

Required Qualifications:

• 4+ years of Artificial Intelligence experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Proven experience of working on Contact Center technologies, specifically support of self-service and routing solutions
• Experience working with vendors in a CCaaS environment to build and maintain contact center experiences
• Proven use cases that include the creation of self-service voice flows including complex product and customer needs
• Experience working with Dialogflow CX.
• Experience in building new solutions or transforming existing contact centers to new technologies.
• Technology and Product background that demonstrates the ability to work across a variety of teams and implementation solutions in a fast-paced, complex environment.

Job Expectations:

• Job is a hybrid working environment that would require working in the office 3 days in a week.
• Up to 10% of travel required.
• This position is not eligible for Visa sponsorship

Posting Locations:

• 401 S Tryon St Charlotte, North Carolina 28202
• 1801 Park View Dr Shoreview, Minnesota 55126
• 4101 Wiseman Blvd Bldg 104 San Antonio, Texas 78251
• 5000 Riverside Rd Irving, Texas 75039

Shoreview - Pay Range: $111,100 - $197,500