Volunteer Administration Assistant

at  Oxleas NHS Foundation Trust

Volunteers will primarily work to support with a new pilot to improve the collection of sensitive Equality data as part of Oxleas pledge to reduce health inequalities. Volunteer staff will be supported to develop their existing skillset, and this may include both data entry and supporting service users to complete questionnaires.

• Learning key administrative skills
• Data entry
• Using the patient record system (RiO)
• Entry of sensitive patient data
• Photocopying and scanning
• Supporting patients to complete questionnaires
• Using common software packages such as word and excel
  Oxleas offers a wide range of NHS healthcare services to people in community and secure environment settings. Our services include community health care such as district nursing and speech and language therapy, care for people with learning disabilities and mental health care such as psychiatry, nursing and therapies. Our multidisciplinary teams look after people of all ages and we work in close partnership with other parts of the NHS, local councils and the voluntary sector and through our new provider collaboratives. Our 4,300 members of staff work in many different settings including hospitals, clinics, prisons, secure hospitals, children’s centres, schools and people’s homes.
  We have over 125 sites in a variety of locations in the South of England. In London we operate within the Boroughs of Bexley, Bromley Greenwich and into Kent. We manage hospital sites including Queen Mary’s Hospital, Sidcup and Memorial Hospital, Woolwich, as well as the Bracton Centre, our medium secure unit for people with mental health needs. We are the largest NHS provider of prison health services providing healthcare to prisons within Devon, Dorset, Bristol, Wiltshire and Gloucestershire, Kent and South London. We are proud of the care we provide and our people.
  Our purpose is to improve lives by providing the best possible care to our patients and their families. This is strengthened by our new values:
  We’re Kind
  We’re
  We Listen
  We Care
  Volunteer with previous experience of administrative work would be beneficial though not essential.
  Should have good communication skills and of a polite and friendly nature
  To comply with Trust policies regarding confidentiality at all times
  Attend support and supervision sessions (a minimum of 1 session every 3 months)
  Able to commit to regular hours of volunteering and must be able to volunteer for a minimum of 6 month period.
  Must be available to attend training as required for the placement and or personal development.
  You will be reimbursed for travel within the boroughs of Bexley, Bromley and Greenwich (must provide original receipts if using public transport) and you can also claim for lunch or other subsistence costs (maximum of £5/day) if your volunteering exceeds 4 hours in a day (please refer to volunteers policy for further details).

Work within Oxleas policies, procedures and guidelines (PPG’s) by

• Ensuring confidentiality is adhered to at all times.
• Undertaking responsibility for adhering to Health & Safety requirements and attending relevant statutory training.
• Ensuring that actions and behaviour falls within the equal opportunities policy.
• Promote at all times a positive image of mental ill health ensuring respect for the dignity and rights of individuals is upheld at all times.
• Be aware of Data Protection.