Volunteer Experience Officer

at  The Air Ambulance Service

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.
Job Title: Volunteer Experience Officer
Location: Rugby - Hybrid (40% office based)
Full Time: 37.5 hours
Annual Salary: £28,500

With the support of the Volunteer Experience Manager, the Volunteer Experience Officer will develop and deliver projects and initiatives to ensure that TAAS:

• Takes an insight driven, proactive approach to volunteer recruitment.
• Provide a great volunteer experience throughout the volunteer journey
• Supports staff and volunteers through the provision of continual education and learning opportunities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Qualit

JOB PURPOSE

With the support of the Volunteer Experience Manager, the Volunteer Experience Officer will develop and deliver projects and initiatives to ensure that TAAS:

• Takes an insight driven, proactive approach to volunteer recruitment.
• Provide a great volunteer experience throughout the volunteer journey
• Supports staff and volunteers through the provision of continual education and learning opportunities.

Focussing on driving growth through seamless onboarding and high levels of volunteer satisfaction, the Volunteer Experience Officer will be responsible for leading key projects including reward and recognition, and engagement initiatives, as well as improving applicant conversion rates and reducing on-boarding time.
With responsibility to develop a volunteer network that can support the Volunteering Department, this role will play a crucial part in enabling a personalised volunteer experience, and two-way communication with the volunteer network.

KEY RESPONSIBILITIES

• Utilise insights to develop and maintain a suite of projects and initiatives that enable volunteer growth across The Air Ambulance Service.
• Deliver all elements of the project lifecycle, from project feasibility and planning through to implementation and evaluation.
• Work closely with the Volunteer Growth Managers to assist the delivery of growth plans, including identifying training needs, skills gaps and recruitment opportunities.
• Drive improvements that result in reduced volunteer on-boarding time, improved conversion rates of applicants, and maintained high levels of volunteer satisfaction.
• Provide insights into volunteer motivations and expectations, translating these into suggested process changes and project developments.
• Establish and lead a network of volunteers to inform volunteering activity, and to provide operational support to the Volunteering Department.
• Utilise engagement platforms and TAAS data to produce reports and insights that can inform Department and organisation activity, and to report against Key Performance Indicators.
• Work proactively and collaboratively with stakeholders, internally and externally, to drive growth in volunteer contributions.
• Consider how volunteers can support you to deliver in your role.

COMPLIANCE RESPONSIBILITIES

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.