Volunteer Growth Manager (Communities)

at  The Air Ambulance Service

The Air Ambulance Service provides two very important functions, Helicopter Emergency Medical Services (HEMS) and The Children’s Air Ambulance (TCAA) which provides paediatric transfers across the UK. Our objective is to save lives, utilising specialist pilots, doctors, and paramedics and with our work centered on saving lives, improving clinical outcomes and being able to react quickly and efficiently to emergencies.
Every day our charity is tasked with a unique set of missions which we respond to with our fantastic services, all of which are funded entirely by voluntary donations, trading and fundraising activities we undertake. This ethos remains at our core; we are here to work alongside and help the NHS without using their available funds. The impact we make with our services is to keep people alive, keep families together, to let children grow into adults and to enable the NHS to carry out more work than they would have been able to without our support.
Our work is only made possible by the wonderful support and generosity of the public, together with the dedication, skill and enthusiasm of staff and volunteers in all areas of operation. This support enables us to invest into our operational services, into developing staff and volunteers and into our future financial stability to protect the services needed now and in the future.
Job Title: Volunteer Growth Manager (Communities)
Location: Rugby - Hybrid (40% office based)
Full Time: 37.5 hours
Annual Salary: £35,000

With the support of the Volunteer Experience Team, the Volunteer Growth Manager will guide colleagues across the Charity to ensure that TAAS:

• Takes an insight driven, proactive approach to volunteer recruitment.
• Provide a great volunteer experience throughout the volunteer journey
• Supports staff and volunteers through the provision of continual education and learning opportunities

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Qualit

JOB PURPOSE

In this pivotal new role, the Volunteer Growth Manager will work to ensure that the Air Ambulance Service has the voluntary resource required to meet KPIs and strategic objectives – particularly within Fundraising.

With the support of the Volunteer Experience Team, the Volunteer Growth Manager will guide colleagues across the Charity to ensure that TAAS:

• Takes an insight driven, proactive approach to volunteer recruitment.
• Provide a great volunteer experience throughout the volunteer journey
• Supports staff and volunteers through the provision of continual education and learning opportunities.

The Volunteer Growth Manager will play a key role in proving insights and data that enable the Fundraising operation to take an evidence-based approach to volunteer growth across the Country.
As a conduit between the Volunteering Department and the Fundraising Department, the Volunteer Growth Manager plays an influential role in translating strategy into operational delivery plans. They will also offer insights and learnings to the Volunteer Experience Team, informing central projects and initiatives.

KEY RESPONSIBILITIES

• Develop, deliver and evaluate an annual ‘Community Volunteer Delivery Plan’ aligned with the goals of the Volunteering and Fundraising strategy, to deliver growth in volunteer contributions.
• Empower staff managing volunteers, and volunteers themselves, by ensuring they are well equipped with the knowledge and tools to be successful in their role.
• Drive an insight led approach to volunteer recruitment by ensuring colleagues are clear about the skills needed within their team, and the value that volunteers can bring.
• Work alongside the Volunteer Experience Officer to inform and deliver volunteer recruitment and engagement activities.
• Provide feedback that enables the Volunteer Experience team to ensure that the volunteer offer is clear, flexible and easy to engage with.
• Identify local events and partnerships that can assist in the delivery of the annual plan, ensuring a joined-up approach is taken with the wider Volunteering Team.
• Develop and maintain a package of Volunteering collateral and associated guidance to support recruitment and retention activity across Communities.
• Utilise TAAS data to produce reports and insights to inform activity, identify areas of focus, and to report against Key Performance Indicators.
• Ensure compliance with policy and procedure and resolve volunteer problems efficiently and effectively.
• Work proactively and collaboratively with key stakeholders to inform plans and drive growth.

COMPLIANCE RESPONSIBILITIES

In addition to specific compliance requirements within your area of expertise, you also hold responsibility in your specialism for:

• Health & Safety and Environment
• Safeguarding
• Data Protection
• Equality, Diversity, and Inclusion
• Quality

You are expected and encouraged to raise and escalate appropriately any potential breaches or areas for improvement regarding the above.
The role is subject to a Basic DBS check.