Volunteer Reception Host

at  Great Ormond Street Hospital Charity

HOW YOU’LL MAKE A DIFFERENCE

Do you enjoy meeting new people, and want to develop or use your communication and admin skills? This is the role for you.
We’d like you to offer your time to help us host the GOSH Charity office reception, welcoming visitors as well as supporting with some administrative duties. By joining the GOSH team you’ll help to create a welcoming and streamlined experience to our visitors who could include future colleagues, volunteers or donors.
We are looking for a group of volunteers to join and support our amazing Supporter Relations team. The Supporter Relations team is the first point of contact for anyone who wants to get in touch with GOSH Charity. We deal with all supporter enquiries, complaints as well as other queries from the public.

EQUALITY AND DIVERSITY

GOSH Charity recognises the strengths of equity, diversity, and inclusion – and how a diverse group of volunteers can help us reflect our diverse patients and families. Therefore, we particularly welcome applicants from a range of different backgrounds.
We also recognise that disabled people, or those with long-term health conditions, may need some support from us to volunteer. We are more than happy to make reasonable adjustments and cater to your needs.

Pre-volunteering requirements

• Complete the online application form
• There will be an informal in chat with the team to learn more about one another and see if the role is right for you. This will take place in our office on either the 13th or the 14th of November.
• We ask for 2 references before you start this role, this can be a community/faith leader, social worker, employer, a contact where you use to volunteer, a tutor etc
• This role will have a settling in period of 4 weeks to see if the role is right for you

What’s involved?

Activities include:

• Hosting the reception desk and welcoming visitors into the office
• Offering visitors a seat and refreshments if appropriate
• Letting colleagues know their visitor has arrived
• Accepting parcels
• Making outbound Good Luck calls to our fundraisers
• Taking letters/parcels to the local post office

Training and support

• Welcome and induction from the Supporter Relations team including role specific training and briefings on how to use the telephone etc.
• On the day support from the Supporter Relations team
• E-learning to cover health and safety and information governance
• Regular updates how your support is making a difference
• Provided a Volunteer Handbook

What we are looking for:

• Confident at meeting new people and enthusiastic about offering them a friendly welcome
• Can communicate clearly and confidently either face to face or over the telephone.
• Happy to make outbound calls to our fundraisers
• Working knowledge of basic IT systems, Microsoft packages
• Can undertake tasks using own initiative but confident to ask for help when needed
• Ability to follow our policies and procedures to keep you, our staff and volunteers, our patients and our supporters safe
• Ability to represent GOSH Charity and our values positively
• Over 18 years of age

What can you gain from volunteering in this role?

• Join an enthusiastic team, meet new people, and get more involved in your local community

• Use and develop your communication and customer service skills, enhancing your CV if that is important to youKnowing that you are helping seriously ill children, and their families have access to care and support by supporting the

What we offer in return

• Reimbursement of out-of-pocket expenses in line with GOSH Charity guidelines
• Training and support as outlined above
• A reference

About Great Ormond Street Hospital Charity
Every day brings new challenges at Great Ormond Street Hospital (GOSH). Every day, over 750 seriously ill children from across the UK arrive for life-changing treatments. Every day, young lives hang in the balance as patients, families and staff battle the most complex illnesses. And every day, the brightest minds come together to achieve pioneering medical breakthroughs that change the lives of thousands of children – and change the world. This extraordinary hospital has always depended on charitable support to give seriously ill children the best chance to fulfil their potential. Without donations, Great Ormond Street Hospital Charity can’t help fund ground-breaking research, advanced equipment, child and family support services, and the rebuilding and refurbishment of wards and medical facilities. Our staff help to raise these vital funds for the hospital. A better future for seriously ill children starts with you.
Along with being awarded the ‘Sunday Times Best Places to Work 2023’, we were delighted to be recently awarded the ‘Charity Times Fundraising Team of the Year 2023.’

What can you gain from volunteering in this role?

• Join an enthusiastic team, meet new people, and get more involved in your local community
• Use and develop your communication and customer service skills, enhancing your CV if that is important to youKnowing that you are helping seriously ill children, and their families have access to care and support by supporting th