VP Account Management - Commercial Furniture

at  Hyphn

Job Description: VP Sales/Account Management
Department: Sales
Supervisor: CEO
Hyphn is a workplace solutions company, specializing in occupier services, commercial contract furniture, prefab interior construction, and workplace technology integration. Our services help our customers transition into the future of work, better engage their employees and make better informed decisions about their workplace. Make an immediate impact on an exciting and rapidly growing team that is at the leading edge of workplace solutions. In this position, you will apply your expert leadership and account management experience, methods and techniques in world-class commercial spaces.
We intend to fill this position with a candidate who brings with them a critical and related set of skills, knowledge, and experiences that we might not already have on the team. Simply put, we are interested in finding the best candidate for the job. Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications as described in the job description. All are encouraged to apply, even those who believe they do not meet every single one of the qualifications.

JOB SPECIFICATIONS/QUALIFICATIONS:

• Bachelor’s degree in business, marketing, or a related field preferred.
• 10+ years of experience in account management, customer success, or business development, preferably within the commercial furniture, design, or construction industries.
• Experience managing, developing, and coaching a team.
• Proven experience in managing and growing key accounts while leading a high-performing team.
• Strong leadership and communication skills, with the ability to influence internal and external stakeholders.
• Experience and understanding of the commercial furniture industry, including manufacturers, sales process, pricing economics, product and service.
• Expertise in client relationship management and a deep understanding of how to maximize customer satisfaction.
• Experience with CRM platforms and data-driven decision-making.
• Strong problem-solving skills, attention to detail, and a client-centric mindset.
• Proven track record of achieving revenue targets and driving account growth.
  Supervisory Responsibilities: Yes. Account managers.
  Work Environment: Working Design Studio – mostly quiet office environment with occasional customer tours. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises. Occasional travel to local job sites for client meetings, finish selections and field verification is also required in this position.
  Physical Demands: NA
  Hyphn is proud to be an equal opportunity employer. We value and celebrate diversity. Hyphn continues to aspire to create an inclusive environment for all employees to thrive because we believe it is not only the right thing to do, but that it also makes our work better and our relationships stronger. We do not discriminate based on race, religion, color, national origin, sex, gender identity or expression, sexual orientation, age, veteran status, disability status, or any other applicable characteristics protected by law

• Strategic Leadership:
• Establish clear sales goals and KPIs, and provide regular performance assessments to ensure objectives are met.
• Drive the development and execution of strategic account plans to increase market share and deepen relationships with key clients.
• Collaborate with executive leadership to set goals for account expansion and client satisfaction.
• Lead negotiations with clients and vendors - understanding service and product economics, and drive profitable sales and margins for the business.
• Ensure that client feedback and insights are incorporated into long-term strategic planning for product and service offerings.
• Manage relationships and performance of key furniture manufacturers, partnering to deliver a superior client experience in product, pricing, and service.