VP CUSTOMER SERVICE & RETAIL (M/F/D)

at  Canyon Bicycles GmbH

We are a community open to everyone. One global team where everyone counts.
Join the Canyon team and work at the cutting edge of the bike industry, with a job as versatile and exciting as the bikes we develop. All in an open, international atmosphere where teamwork, collaboration, true innovation, and a dynamic workplace are all part of our everyday. Ready to ride with us?
Stellenbeschreibung

As Vice President of Customer Service & Retail you champion Canyon’s consumer centricity across the organization. You constantly campaign continuous improvements of the customer journey from initial contact through to post-purchase, identifying key touchpoints and areas for improvement. You lead the Global Customer Service Team, our physical Retail presences (Canyon Factory Service locations), Authorized Service Partner Network and the immersive Technology ecosystem across such pillars.