VP GCIB KYC COO Support

at  Bank of America

JOB DESCRIPTION:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Candidate will be a part of the Know Your Client (KYC) Client Outreach Chief Operating Officer (COO) team within the Global Corporate and Investment Bank (GCIB) and Global Markets lines of business.

REQUIRED SKILLS

• Bachelor’s degree
• Analytical experience within the financial services industry
• Comfortable using and manipulating large data sets to solve analytical problems and provide strategic insight
• Excellent proficiency using Microsoft office products, particularly Microsoft PowerPoint, Excel, Word
• Experience with Tableau, Alteryx and other analytical tools is a plus
• Excellent interpersonal skills for motivation, collaboration and encouragement
• Professional Demeanor: Demonstrating patience, composure, and positive attitude.
• Problem Solving and Decision Making Skills: Thinking analytically, using diverse research skills, applying past experiences to problem resolution, developing multiple resolutions, knowing how to and where to go to resolve problems.
• Flexibility and Adeptness: Handling multiple projects and daily tasks adjust to a changing environment adept to new approaches that improve overall work efficiency and effectiveness.
• Initiative: Identify process improvements, demonstrate a “self-starter” behavior and a willingness to help others, and show potential to require minimal supervision
• Strong organizational skills and ability to prioritize and manage competing priorities with excellent attention to detail

THE ROLE

The KYC Client Outreach COO team oversee delivery of Front Line Unit (FLU) KYC data and analytics, resource capacity and client population forecasting, restriction and closure processes, client population oversight, program governance, issue remediation, culture, engagement, and training/readiness.

ROLE RESPONSIBILITIES

• Support data and analytical needs of the GCIB and GM front line units, providing management information relating to client outreach performance, delivery, and output
• Understand data lineage and be comfortable using and manipulating large data sets to ensure analytics are accurate, fit for purpose, and well controlled
• Apply data to solve problems and provide strategic insight to the FLU including views on client revenue, client valuation, and prioritization
• Participate in resource and client population forecasting, ensuring stakeholders have real time views into forecast population and related risks
• Support restriction and closure processes, client population governance, and business control metrics
• Partner with colleagues in Banking, Sales, FLU COOs, FLU Change, FLU Business Controls, Operations, HR and other groups as needed
• Embrace a collaborative and output oriented culture