VP - Head Of Client Services

at  NewsUK

JOB DESCRIPTION

THE FIFTH is a multi-award winning social and influencer marketing agency head-quartered in London with offices in Los Angeles and New York. We offer full-service capabilities that span strategy and creative, production and campaign execution, through to amplification and measurement. Our team of experts combine decades of experience with world-leading social innovation to help brands meet audiences where they are and tell culturally fluent stories that connect on a different level.
We were named agency of the year at the bCreator awards and best team at the Global Influencer Marketing Awards. As a co-founder of the IMTB (Influencer Marketing Trade Body), with our CEO and Founder Olly Lewis taking up the position as co-chair late last year, we are considered leaders in standards, social ethics and professionalism, priding ourselves on a fully transparent and accountable relationship with our clients and creators.

ROLE OVERVIEW:

We are expanding our global team and are looking for a passionate, charismatic and self-motivated VP, Head of Client accounts to join us, leading client, campaign operations and delivery across the US market. You will ensure our agency maintains our best in class reputation for professional service and award winning creativity. This role will report into the Managing Director, The Fifth US.

RESPONSIBILITIES

• Work closely with the MD to set and drive the organisational vision, client & operational strategy and people needs.
• Support the MD to embed values, culture and client operations.
• Translate strategy into actionable goals for performance and growth of the business.
• Provide operational leadership and directly oversee campaign and business operations, ethics, standards and best practice.
• Analyse client and campaign operations and identify areas of process improvements for efficiency and effectiveness.
• Responsible for resource planning across all client related teams (Account, Creative, Strategy and Research)
• Work closely with Global COO & Innovation Director to develop and roll out agency service development projects including new services, technology and partnerships.
• Review and enhance output from third party service providers used by the account teams.
• Build and maintain relationships with social media platform account managers, working to improve service level.
• Work with MD and Director, Client Partnerships to continually improve process and client service output.
• Develop and foster great external relationships with strategic partners & suppliers including the social platforms.
• Discovery, audit, negotiation and contracting of new technologies to support strategic goals and client needs.