VP Investor Office

at  Ontario Securities Commission

Portfolio
Regular, Full time
Closing Date: October 13, 2024
The Ontario Securities Commission (OSC) is the statutory body responsible for regulating Ontario’s capital markets in accordance with the mandate established in the provincial Securities Act and the Commodity Futures Act. The mandate of the OSC is to provide protection to investors from unfair, improper or fraudulent practices, to foster fair, efficient and competitive capital markets and confidence in the capital markets, to foster capital formation, and to contribute to the stability of the financial system and the reduction of systemic risk. This mandate is performed through policy, operational, and enforcement activities. The OSC also contributes to national and global securities regulation development.
We offer a diverse, fair, and flexible work environment and take pride in our challenging and rewarding work.
The VP Investor Office is an experienced and strategic leader who advances the OSC’s core objectives of investor protection and enhancing the experience of individual investors in Ontario’s capital markets. The VP will develop, implement, and maintain a set of programs and processes that focus on investor interests and work to ensure those interests are appropriately considered in OSC policy development and operational programs. The VP will also oversee the operations of the OSC’s Inquiries and Contact Centre.
The VP will function as the internal investor champion and will work to advance the knowledge collected and the insights offered from various OSC interactions with investors. The VP will also build relationships with external stakeholders involved in investor issues and will be a focal point for investor contact. The VP reports to the EVP Strategic Regulation and their key responsibilities will be to:

Be A Strategic Leader

• Through a multi-disciplinary team, bring investor perspectives, needs and priorities to OSC regulatory policy and operational work;
• Develop frameworks to identify and deeply understand different investor segments and needs and make recommendations to address those needs;
• Develop and deliver investor education content through various media and outreach programs;
• Act as key support and liaison to OSC Investor Advisory Panel
• Identify opportunities for investor-focused research and work with the VP, Research on the design and execution of qualitative and quantitative research to obtain a better understanding of investor issues and needs;
• Ensure OSC’s Inquiries and Contact Centre is supported to provide high quality, timely responses to investor complaints and inquiries, make referrals to Enforcement and identify issues and trends from contacts;
• Develop performance measures to assess the impact of the programs and processes that are intended to improve the investor experience, and make necessary adjustments if needed;
• As a member of the OSC Senior Leadership Team, contribute effectively to discussions of organization-wide issues and provide strategic and thoughtful views and advice to the EVP, Strategic Regulation and to the CEO

Develop and Maintain Strong External Stakeholder Relationships

• Develop and maintain strong relationships with other regulatory and governmental agencies both domestically and globally;
• Identify, develop and manage external outreach opportunities and partnerships with external investor focused associations, organizations, advocates, academics, universities/colleges;
• Identify and advance partnership opportunities to support enhancing the investor experience;

Be an Effective Team Manager

• Lead and motivate a multi-disciplinary team providing guidance, advice, coaching and mentoring to achieve success;
• Manage talent to ensure effective succession management, recruitment, individual and team development, goal setting and performance management of staff;
• Ensure management is equipped to empower and foster a team of highly skilled professionals, setting goals and achievements with the team that align with both the OSC’s strategy and the team’s personal growth;
• Enhance the team’s effectiveness by recognizing and making the best use of diverse skills, experiences, abilities and talents that each employee brings to the team to achieve goals and ensure effective succession management;

Be a Collaborative Partner with other OSC Teams and other Regulatory Partners

• Engage regularly and productively within the Strategic Regulation team, broadly across the OSC, and with external stakeholders to collaborate on projects and initiatives, and to communicate and share ideas and updates;
• Take an integrated approach with others when addressing mutual or interdependent issues/concerns;
• Actively participate in developing and implementing organizational solutions for the common good of the OSC;
• Willingly share resources to aid cross-functional work and build synergies across the organization.

• Completed an investor segmentation framework to support deeper analysis of individual investor needs and opportunities and begun to make recommendations to address those needs.
• Brought investor perspectives, needs and priorities to OSC regulatory policy and operational work.
• Begun to focus more on measuring the success and impacts of Investor Office programs