VP of Operations (12month FTC Maternity Cover)

at  Duel

Have you taken a SaaS business through massive growth in the early days? Are you the kind of person that drives order to carnage in an environment that is constantly changing and evolving? Are you a builder at your core, building teams and strategies to fulfill a huge vision and mission?
Duel is rapidly scaling, driven by ambitious growth plans and a thriving team across multiple functions. We are seeking a strategic VP of Operations on a 12-month maternity contract to drive operational excellence, scale our team, and guide our US expansion throughout 2025. The company is growing from 50 to over 100 people in the next 12 to 18 months which means it will be undergoing all the exciting, vital changes as everything breaks on the way. It’ll be your job to make this as smooth as possible.
You’ve seen this movie before, you’ll be the operational architect, shaping processes and strategies that fuel our long-term success and help us complete our mission to make Brand Advocacy the industry standard playbook for building brands .This role demands leadership, cross-functional collaboration, financial oversight, and a deep understanding of people management to ensure that all aspects of our operations align with our growth objectives.

THE ROLE

• Operations Management: Your job is to make sure the trains run on time.You’ll lead the operational cadence, ensuring key meetings and processes align with our growth plans. This includes overseeing company-wide meetings, setting OKRs, and financial reporting.
• People & Culture Management: Lead our People department and oversee talent acquisition, workforce planning, and employee engagement, ensuring we foster a culture of innovation and growth.
• Market Expansion: Drive Duel’s US expansion, specifically in NYC where we will be hiring extensively next year, setting operating principles and culture for our 2025 growth strategy.
• Financial Oversight: Provide strategic financial oversight, working closely with the Finance department and our CEO to ensure alignment on business decisions, spend, and headcount planning.Leadership & Collaboration: A key member of the Senior Leadership Team, you’ll support cross-functional operations while maintaining cultural and operational continuity across the company.

We want to build a remarkable company with remarkable people and a remarkable culture that you will want to shout from the rooftops about. In a relaxed, flexible, and fun environment, the team is driven to making the business a success while enjoying what we do and who we do it with.

• Flexible working hours - if you need to fit around childcare or life, we understand.
• 32 days of annual leave (including an end-of-year break).
• On-going training where required.
• Choose your own benefits package, including wellness and growth options.
• Options scheme for all full-time employees - it’s important to us that everyone shares in what we build.
• Remote-first working with in-person meet-ups 4x a year.
• £85,000 - £105,00