VP of Product, Innovation, and Application Systems

at  BCA Financial Services Inc

LIFE IS SHORT. DO WORK THAT MAKES A DIFFERENCE.

BCA Financial Services, Inc. is an accounts receivable management company that connects consumers and businesses through customer-centric account resolution. We are in the business of helping consumers understand their healthcare bills and assisting them in resolving balances in a compassionate and friendly manner. We are a well-established company that values our staff, our clients, and the customers we all serve.
We are looking for a highly motivated and driven VP of Product, Innovation, and Application Systems to join our team.

SUMMARY/OBJECTIVE:

The Vice President of Product, Innovation, and Application Systems is responsible for advocating for consumer, client, and internal partner experiences while overseeing the development, maintenance, and optimization of business systems and applications. This position excludes infrastructure responsibilities but focuses on managing teams that handle business workflows, automation, and batch processes. The VP drives strategic innovation, ensuring technology solutions enhance customer, client, and internal partner experiences across all business units. They ensure regulatory compliance and adherence to industry best practices, recognizing that failure to follow best practices, even if not required by regulations, could still put BCA at risk. The VP also aligns technology solutions with client and internal needs, optimizing business processes for the organization.

QUALIFICATIONS:

• Bachelor’s degree in Information Technology, Product Management, or a related field; Master’s degree preferred.
• 10+ years of experience in product management, IT application and business systems management, or a similar role.
• Proven experience in driving product innovation and improving customer experiences.
• Strong project management skills with a track record of leading cross-functional teams.
• Expertise in business process automation, application lifecycle management, and regulatory compliance.
• Excellent leadership, communication, and problem-solving skills, with a focus on both innovation and operational excellence.
• Familiarity with business systems, customer portals, AI channels, and communication technologies (SMS, email, chat).