VP, Payment Operations UK and US

at  Vitesse PSP

The Vice President of Payment Operations is a senior role within Vitesse and is responsible for the leadership of Funding, Payments UK and US, FX and Liquidity. This role plays a pivotal part in realizing our vision of becoming the leading treasury and payments provider to the global insurance market. The successful candidate will combine a deep understanding of Operational Leadership, transformation and risk and control in a Financial Services environment.
Reporting to the Chief Operations Officer, the Vice President of Payment Operations will collaborate closely with Colleagues from all areas of the business to drive improvements and achieve weekly KPIs. The role will be based in London with frequent travel to New York.

SKILLS

• 10+ years’ experience in Operations
• Knowledge of global payment routes and banking
• A strong understanding of FX and Liquidity processes
• Experience of designing and implementing operational controls to manage risk
• Strong leadership skills
• Strong change and continuous improvement skills and experience
• Experience of governance, prioritisation and reporting for change and transformation within Operations
• Have a solid understanding of end-to-end payments processes
• Comfortable working in a dynamic and fast paced environment
• Good understanding of technology and the utilisation of it within Operations
• Experience of automating key processes

• BAU Leadership: Set the vision, objectives and behavioural standards expected across the Funding, FX, Liquidity and Payment teams. Drive employee engagement activities to enhance a culture that leads to satisfaction, productivity and happiness. Target of 65+. Effectively manage managers for the above teams through coaching, mentoring and best practice to ensure they are successful within their role
• Leadership: Take ownership of the end-to-end processes associated with your business unit, working closely with relevant teams and colleagues to ensure the successful execution of the vision and agreed deliverables
• Cross-Functional Collaboration: Collaborate with key colleagues to ensure alignment between Payment Operations and other critical areas of the business e.g. Product and Technology
• Risk Oversight: Ensure all risks within Payment Operations are appropriately managed, appropriate controls are in place and regularly monitored to ensure adherence to legislation and risk appetite
• Resource Management: Manage and optimize the allocation of resources, to ensure SLAs and client expectations are met/exceeded
• SLA and KPI Management: Establish and maintain rigorous processes and structures to ensure the delivery of agreed SLAs and KPIs to guarantee that processes meet or exceed customer expectations and industry standards
• Reporting: Ensure appropriate and effective reporting is in place for all areas of your team to ensure stakeholders and key contacts are kept up to date with key information
• Market and Industry Insights: Stay up to date with industry trends, competitive landscape, and emerging technologies to inform internal decision making to drive continuous improvement
• Stakeholder Communication: Communicate progress and challenges to business stakeholders and investors, maintaining transparency and fostering confidence in processes within Payment Operations
• Team Development: recruit and develop a strong team to ensure internal and external expectations can be met consistently
• Act as Payment Operations SME across multiple forums to support improvement of client experience and efficiency
• Identify opportunities to continuously improve all areas and work with relevant teams to deliver
• Set the vision, objectives and behavioural standards expected across Payment Operations