VP, Treasury Management Operations Manager

at  Poppy Bank

Description:
The Treasury Management Operations Manager is responsible for supporting the Treasury Management department by ensuring all operational activities run smoothly and efficiently; ensures departments support of business development officers with the onboarding of commercial clients; possesses advanced level of knowledge of all treasury services. This position is expected to provide leadership, guidance, and support to employees within the Treasury Management Operations department and lends technical support and analytical expertise to treasury related activities. The TM Operations Manager is responsible for maintaining appropriate standards and controls, as well as adhering to regulatory requirements.
Ensures compliance within all Bank policies and procedures, as well as all applicable state and federal banking regulations.

QUALIFICATIONS:

• Bachelor’s degree in Banking, Finance, Business Admin or related field; or 5 years or more of related work experience
• Requires minimum of 5 years’ experience in Treasury Management Services or banking operations with a focus on the processing and operations of the Treasury Management Service products
• Excellent presentation and communication skills, both written and verbal
• Excellent organizational and time management skills with proven ability to prioritize and manage workload
• Accredited ACH Professional preferred
• Excellent customer service and relationship management
• Strong leadership and interpersonal skills; presents a positive and professional image
• Proficient in providing technical level support
• Proficient in Microsoft Office Suite including Word, Excel and Outlook

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Ensures accurate and timely completion of all operational responsibilities involved in onboarding commercial clients utilizing treasury services
• Ensures accurate and timely completion of all daily operational responsibilities including ACH, remote deposit capture, wires, ACH and check positive pay, smart safes, armored courier services, analysis, and lockbox
• Ensures cash vault balances are accurately maintained and balanced
• Ensure the completion and accuracy of all required reviews and risk assessments for Treasury Management services
• Monitors the development stages, training, and customer implementation for all treasury management products and services
• Ensures the delivery of exceptional customer service to both external clients and internal partners such as the retail branches and Treasury Management Business Development Officers
• Provides senior level guidance and support to employees regarding the operational aspects of treasury management services
• Works closely with Senior Management on procedures, guides, forms and monitors the overall operational activities to ensure efficiencies
• Develop and implement demos, guides, and resources to commercial clients
• Maintains active communication and strong relationships with Treasury Management Services product vendors; engage with new vendors and implement new products that enhance the Bank’s product offerings and provide internal efficiencies
• Stays apprised of new developments and updates to the bank’s Treasury Management Services; ensures proficient level of understanding of products
• Reviews and understand verbiage within client agreements. Ensures client files are complete and in compliance
• Minimum of 10 hours CRA volunteer hours per year. Volunteer hours are typically scheduled within business hours. This is compensable time and mileage is reimbursed
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES:

Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Provides ongoing guidance, training, and support to the Treasury Management Operations team members.