VSL Operations Director

at  Veezu

WHO ARE VEEZU?

Veezu is the UK’s fastest growing taxi and private hire technology platform operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities, helping them thrive and so much more!

YOUR ROLE AT VEEZU:

The VSL Operations Director will oversee compliance and system improvements, maintain relationships with UK operators and manage our Irish Customer Service team.
Reporting into the COO, you will develop and implement various systems and processes to support the organisation’s business objectives alongside advising on compliance processes across the Veezu group.

WHAT YOU’LL DO:

• Oversee and manage our operational systems, focusing on improvements and training rollouts.
• Maintain relationships with UK operators, including price negotiation, issue resolution, and regular meetings.
• Manage our internal portal usage and roll-out.
• Advise on VSL compliance across the Veezu group ensuring adherence to regulatory standards.
• Serve as a statutory director for VSL, liaising with the company secretary and attending board meetings.
• Lead and manage the Irish customer service team.
• Develop and implement strategies for Driver Partner engagement and disengagement alongside with coordinating and optimising communications.
• Be committed to maintaining our ISO27001 certification and set high standards for Information Security compliance.