Waiter

at  Din Tai Fung UK

ABOUT YOU

Din Tai Fung are looking for friendly, respectful and committed individuals to join our award-winning global brand.
Showcase your passion for culinary excellence on a world-class stage and help create memorable guest experiences through stellar customer service, craftsmanship and communications.
Our brand has a strong heritage, yet is always evolving, and we provide various opportunities to learn, develop and grow.
We celebrate diversity in all forms so come as you are with your own experience and personality.

REQUIREMENTS;

• Ability to work in a fast-paced, demanding work environment
• Must have flexible availability working a variety of weekday and week-end shifts from morning to evening including bank holidays
• Must be available to work throughout peak trade periods
• Dedication to the role with learning ability that allows them to become an expert in our F&B offering
• Possess strong communication and listening skills
• Ability to remain composed in the face of challenges
• Professional manner and politeness with guests
• Cash Handling
• Basic Maths ability
• Professional appearance
• Basic proficiency in English Language
• Ability to walk and stand for periods of long duration taking on physical tasks that include holding trays with a heavy load, moving and organisation of items and moving items to correct location.
• Demonstrate correct practises in hygiene, food hygiene and health and safety requirements

• Welcome every guest with a heartfelt gesture and provide equally genuine farewell
• Deliver introduction of menu ensuring guest(s) is made aware of the ordering process
• Possess in-depth F&B knowledge that can be shared with all guests to guide when ordering from menu
• Correctly follow the SOP for guest experience
• Confidently handle guest(s) allergy and dietary requirements following the correct procedure for order processing
• Provide attentive service to guest(s) ensuring needs are met
• Correctly take payment from guest(s) either card process or cash handling
• Replenish cutlery & tableware depending on guest(s) needs
• Clearing, Cleaning and resetting tables ready for guests arrival
• Provide insightful answers to guests regarding queries about F&B offering
• Communicate guest(s) needs to colleagues/Managers working as part of the FOH team
• Complete ad hoc tasks that protect brand image and serve to ensure maximum guest satisfaction
• Practise safe workplace standards for service of alcohol
• Handle guest complaints effectively and escalate to management when required