Waiter/ Waitress - Chinese Restaurant

at  Mandarin Oriental Hotel Group

SKILLS & QUALIFICATIONS

• High School qualification or equivalent is preferred.
• Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred.
• Experience in a high-volume restaurant with highest levels of service and/or luxury hotel experience preferred. Basic computer skills including MS Office is preferred.
• Minimum 2 years’ experience working as waiter/waitress.
• Knowledge of fine dining service procedures and standards as well as casual dining is preferred. Familiar with restaurant point of sales and cashiering procedures is preferred.
• Verbal and written communication skills in English.
• Strong interpersonal and communication skills, with the ability to interact effectively with guests and colleagues
• Ability to understand the flow of service and with the ability to multitask and prioritize in a fast-paced environment.
• Physical capabilities to stand for a long period; Flexibility to work a variety of shifts, including evenings, weekends, and holidays as per business needs.

• Maintain comprehensive knowledge of the Chinese menu, including ingredients, preparation methods, and pairing recommendations.
• Offer suggestions and answer questions to enhance the guest experience. Have a good understanding of the outlet’s concept and food and beverage offerings and be able to verbally explain those to guests.
• Take accurate food and beverage orders from guests and communicate clearly to the kitchen and bar staff. Ensure all orders are delivered promptly and in accordance with guest specifications.
• Address any special requests or dietary needs with professionalism and care. Ensure that management and kitchen colleagues are informed of any special guest preferences or allergies.
• Provide attentive and personalized service to guests, ensuring their dining experience is enjoyable
• Be able to operate the required steps on the POS - point of sales system in order to process food and beverage orders.
• Properly upsell services and products to our guests at all times, enhancing service and generating increased revenue.
• Perform any tasks relating to billing according to hotel standards and cashiering policies.
• Set up and clear tables according to restaurant standards, ensuring a clean and inviting dining environment. Manage multiple tables efficiently while maintaining a high level of service.
• Support as required other outlets as assigned by the Restaurant/ Outlet Manager.
• Any other reasonable tasks as assigned by the Restaurant/ Outlet Manager.
• Create WOW moments to surprise and delight guests in the Restaurants
• Ensure customer satisfaction from arrival to departure in accordance to the MOHG Legendary Quality Experiences (LQEs)