Ward Clerk- Band 3

at  Barking Havering and Redbridge Univ Hospitals NHS Trust

Heather ward, in the Geriatrics Division at BHRUT, is looking to recuit a Band 3 ward clerk to join an existing highly motivated team at the King George Hospital site.
Care of the elderly is currently going through a process of change to ensure we meet the ongoing needs of our patients and to provide an excellent standard of care at all times.
A frailty ward allows for tailored care for older adults living with frailty. In order to drive this initiative a ward clerk is needed to accurately register and capture data of patients that admitted from ED, MRU and Beech frailty unit.
We are looking for an enthusiatic administrative staff with a passion for delivering high quality data recording, training to our staff in partnership with patients and their relatives putting the patients at the centre of our PRIDE values and taking ownership for this area of administration and maintaing high standard of professionalism.

If you feel that you possess all these qualities then this is the right job for you.

• To provide a reception service for the ward/departments using the door security system as appropriate. Receiving patients, visitors and staff in a polite and courteous manner dealing sensitively with people in person and on the phone. Ensure telephone enquiries are answered promptly, courteously and accurately with due regard to patient confidentiality.
• To consistently deliver a client focussed service which promotes good customer service and effective working relationships.
• Ensure the non-clinical needs of patients, relatives and carers are met to obtain the best patient experience.
• Ensure that the appropriate documentation of all admissions is completed in an accurate and timely manner collating necessary information as appropriate.
• To receive patients arriving at the hospital for admission amending any registration details held on the patients administration system in order that patient and clinical data are accurate at all times.
• To be responsible for confirming the patient movement live on Medway database in order that patient activity statistics are updated on a regular basis.
• To be responsible for confirming the route of admission on Medway ensuring that transfer of care to another consultant is also amended in order that patient and consultant activity statistics are accurate.

We provide care for the residents of three diverse London boroughs. Most of our 7,800 permanent staff live in Barking and Dagenham, Havering and Redbridge and the majority are from black, Asian and minority ethnic groups. We also provide healthcare services to people in south west Essex, and specialist neurosciences services to the whole of the county.
Our services include all the major specialties of large acute hospitals and we operate from two main sites - King George Hospital in Goodmayes and Queen’s Hospital in Romford. We have two of the busiest emergency departments in London – more than 300,000 people visited our A&Es in 2023. We also provide outpatient services at Brentwood Community Hospital, Barking Community Hospital, Loxford Polyclinic, and Harold Wood Polyclinic.
We’re pleased to be leading the way in reducing the time our patients wait to get the treatment they need. The Elective Surgical Hub at King George Hospital is one of eight to be accredited as part of a national scheme ; the Care Quality Commission has raised the ratings for urgent and emergency care at Queen’s and King George hospitals; and data released by NHS England showed that the Trust was the most improved in 2023 for reducing waits for emergency care.
We are particularly proud of our regional Neurosciences Centre; Radiotherapy Centre; Hyper Acute Stroke Unit; and dedicated breast care service at King George Hospital. We’re also part of the North East London Cancer Alliance .
For further information on this role, please see the attached detailed Job Description and Person Specification.
The person specification listed below is not the full specification requirements for the role. Please ensure you review the full specification on the job description prior to submitting your application.
Applicants are advised to read all the information on the advert and the supporting information before completing and submitting an application. As you complete your application, please ensure you clearly demonstrate how you meet the criteria in the person specification for this post by adequately completing the supporting information section of the application form.
All new staff appointed at the Trust are subject to a probationary period.
Applications should be made online, however, queries regarding the application process or assistance with completion of the form (for applicants with a disability) can be made to Tosin Aragbaiye, Recruitment Advisor, on 01708 435000 ext. 5934. Further details regarding the post may be obtained by contacting the manager as per the contact details above

Please refer the Job description for details