Ward Clerk

at  HCRG Care Group

Job Introduction
This is an exciting opportunity for an enthusiastic, reliable, and committed individual to join our busy and established team as a Ward Clerk on Mulberry Ward at Chippenham Community Hospital. Mulberry Ward is a stroke unit consisting of 20 beds for the assessment and treatment of people who have had a stroke or have other neurological conditions.
The role involves weekday and evening work to cover 5 days per week
The Ward Clerk is key to the operational day to day management of the unit, working as part of the friendly multi-disciplinary team. You will be responsible for undertaking a variety of administrative/clerical tasks, facilitating the patient journey from admission to discharge.
Previous experience of working in a customer care or patient care role as well as working in an administrative role or office environment would be beneficial.

Main Responsibilities

• Maintain high standards of customer services by providing effective communication with patients, families, carers, colleagues, managers and a range of professionals from within and outside the organisation.
• Excellent communication and interpersonal skills. The role will involve the transmission of fairly complex, sensitive and clinical information.
• Deal effectively with routine situations without further escalation (within the guidelines provided).
• High level of attention to detail to ensure work is to a high standard and accuracy and to be able to deal with competing priorities.

PLEASE SEE THE ATTACHED JOB DESCRIPTION FOR A FULL LIST OF JOB RESPONSIBILITIES.

The Ideal Candidate
You will be a team player who is able to work on their own initiative, ensuring the team is supported and actively help to ensure the ward runs smoothly and efficiently and can prioritise your workload. The successful person will be able to work in a challenging and interesting environment and possess outstanding interpersonal and communication skills. You will be computer literate and conscientious and able to deal with confidential service user issues.
About The Company
We change lives by transforming health and care.
Established in 2006 we are one of the UK’s leading independent providers of community health and care services, working with health and care commissioners and communities to transform services with a focus on experience, efficiency and improved outcomes. We deliver and transform adult and children community health services, primary care services including urgent care, sexual health, dermatology and MSK services as well as adult social care and wellbeing services. Across England, we support communities of many millions and directly help more than half a million people each year - guided by our simple values: we care, we think, we do.
We’re committed to equal opportunities and welcome applications from a broad, diverse range of people who want to join our team. We’re a Disability Confident Committed company, so we work to provide facilities, work environment adjustments and technical solutions to be as inclusive of everyone.
While it doesn’t happen often, sometimes a role is very popular, and we’ll need to close it earlier than the date we’ve shown here. If you’re keen to join our team, we’d love to hear from you so please apply as soon as you can.
As you’d expect, safeguarding and protecting the children, young people and vulnerable adults that we work with is of the utmost importance so we have policies and procedures in place to promote safeguarding and safer working practices and everyone who joins the team is subject to a safer recruitment process, including the disclosure of criminal records and vetting checks.
Finally, we need to let you know that the company you’ll work for is part of HCRG Care Group Holdings Limited and by applying for this job we’ll need to process and hold information about you. If you would like to know a little more about how we use your information, please see our website’s privacy policy.
Package Description

Main Responsibilities

• Maintain high standards of customer services by providing effective communication with patients, families, carers, colleagues, managers and a range of professionals from within and outside the organisation.
• Excellent communication and interpersonal skills. The role will involve the transmission of fairly complex, sensitive and clinical information.
• Deal effectively with routine situations without further escalation (within the guidelines provided).
• High level of attention to detail to ensure work is to a high standard and accuracy and to be able to deal with competing priorities