Ward Clerk

at  Lincolnshire Community Health Service NHS Trust

Answer telephone call, respond to enquiries from patients and clients, including handling potentially difficult calls, in a professional manner, assessing the urgency, taking messages and passing to the relevant person where necessary. Book, amend or cancel patient appointments, by telephone or face to face, ensuring all records are updated and patients and clients are informed. Advise patients on access to and use of services. Maintain accurate patient records using both computer and paper.
Receive, record, transmit, store and retrieve information from paper or electronic records and databases. Provide a range of administrative functions, which may include producing letters, processing patient referrals, scanning, photocopying, taking minutes, booking rooms, sorting post and other office/administration duties. Assist in the monitoring, control and ordering of stock and supplies in accordance with LCHS procedures. Adhere to LCHS’s information governance requirements, treat all information as confidential and abide by the Data Protection Act

Please refer the Job description for details