Ward Clerk - Medical Admissions Unit

at  Lewisham and Greenwich NHS Trust

We are looking for a friendly and enthusiastic candidate to join the team in our fantastic Ambulatory Care / Same Day Emergency Care unit. The ideal candidate is calm and professional when under pressure as well as a good team player with an excellent telephone manner.
To assist the Ward Manager and nursing team members with general ward administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward.
To be responsible for the care of medical records within the ward in accordance with the Trust’s Records Management Policy.
To liaise with all members of the multi-disciplinary team as appropriate.
To be aware of and support the Lewisham CCG specification requirements relating to waiting lists and waiting times.
To identify overseas patients and notify the Overseas Office of their admission as soon as possible.
As Ward Clerk you will be responsible for providing efficient and effective clerical services and contributing to patient care by supporting the clinical teams. You will be the first point of contact for patients, relatives and staff on the unit.
You will need to be confident in your computer skills although training will be provided. Experience in administrative duties is an advantage. You will require experience in data collection.
To make Outpatient Department appointments at the request of staff, using the patient information system (iCARE).
To adhere to Trust visiting hours policy and to discuss any queries with nurse in charge.
To arrange transport for patients – discharge, transfers and Outpatient appointments, in accordance with Trust policy and eligibility criteria.
To complete requisitions for stores and maintenance, as requested by the Nurse in Charge, i.e. equipment to E.B.M.E and Carillion for repairs.
To complete and query orders not delivered as required and maintain stationary supplies.
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream
To assist the Ward Manager and multi-disciplinary team members with general ward administration / clerical duties to ensure the smooth running of the ward / department and to act as a receptionist for visitors coming on to the ward.
To make Outpatient Department appointments at the request of staff,

using the patient information system (ICARE).

• To adhere to Trust visiting hours policy and to discuss any queries with

nurse in charge.

• To arrange transport for patients – discharge, transfers and Outpatient

appointments, in accordance with Trust policy and eligibility criteria.

• To complete requisitions for stores and maintenance, as requested by the

Nurse in Charge, i.e. equipment to E.B.M.E and Carillion for repairs.

• To complete and query orders not delivered as required and maintain

stationary supplies.

• To undertake filing as requested by Doctors and Nurses.
• To provide clerical and administrative support to junior doctors as

required.

• To ensure ethnic origin and religion of patients is recorded accurately.
• To undertake photocopying as requested.
• To distribute patient post and forward post to discharged patients.
• To keep an accurate admission and discharge register.
• To complete patient insurance claim-forms and send them to Medical

Records.

• To inform the Finance Department of overseas visitors.
• To liaise with nursing staff regarding any telephone queries about patients.
• To liaise with all Consultant secretaries as appropriate.
• To inform the relevant department if a GP is not shown on ICARE.
• To take patients’ property and valuables to the General Office when

necessary and arrange their return on patient discharge.

• To correct registration and admission details on ICARE.
• To deliver patient documentation to various departments at the request of

the medical or nursing staff.

• To take all donations, cash or cheques, for ward funds to the general

Office and maintain accurate records of the same.

• To assist in the training of new Ward Administrators and new Admin

Support Team members.

• To ensure admission packs are kept up to date and stock level is

maintained.

• To obtain hospital notes for admissions via Accident and Emergency,

RATU, Clinics and for repatriations from other hospitals.

• To complete notes after discharge, ensuring that all documentation is filed

and returned to Medical Records.

• To trace hospital notes using ICARE.

To refer any queries you are unable to deal with to the most appropriate

person.

• To keep note files in order.

High quality care for every patient, every day

• To make up new volumes of notes where necessary.
• To ensure that Doctors complete electronic discharge summaries correctly

as soon as an inpatient episode is completed.

• To send copies of the discharge summaries to GP and Coding

Departmen

Please refer the Job description for details