Ward Clerk - Oswald Ward

at  Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Verbally welcome new patients onto the ward, admitting patients and checking details are correct electronically on the Trust PAS (Patient Administration System). Use the Trust computer systems i.e. PAS (Patient Administration System), EPR, (Electronic Patient Record) E-mail, Microsoft Word and Excel. Registration of patients, inputting and collecting data, distributing this information to relevant personnel and acting upon the information received.
Retrieve patient information such as notes, X-rays scan reports etc. from within the Trust and external agencies. Notes and laboratory reports will be filed in accordance to CNST (Clinical Negligence Scheme for Trusts) standards. Preparing sets of notes for the Multidisciplinary team, for admissions, ward rounds and outpatients.
Ensuring appropriate levels of documentation are available i.e. addressograph labels. On discharge check all notes and charts are filed correctly in patient records, ensuring discharge summaries are complete and notes are sent to appropriate destination. This may involve walking long distances on a regular basis between departments and a degree of physical effort is required.
Manual handling training is mandatory on an annual basis. Verbally, telephone and electronically communicate with estates department for maintenance repairs within department. Organising meals for patients and canceling as appropriate, communicating with kitchen staff/dietician to ensure dietary requirements are satisfied. In accordance with hospital Trust Guidelines, order and confirm patient transport at the request of the nurse in charge, prior to a patients discharge or other hospital appointment complete transport and ambulance forms Sort and distribute mail and re-address if necessary.
To be accountable for own practice, and take every reasonable opportunity to sustain and improve knowledge and professional competence. Attend annual mandatory/statutory training to ensure adherence to Trust policies and current legislation. Attend relevant in house training sessions that are pertinent to own clinical practice, in order to enhance knowledge and skills. To assist in the creation of a good working atmosphere.
Assist team members in the maintenance and control of stock/equipment, which may include ordering, collecting, and delivering items between departments. Order stationery and equipment on the ORACLE and inform the Ward Manager / nurse in charge when ready for authorization and chase up as necessary. Maintains a working environment that enhances and promotes the health and safety of patients and staff and all visitors to the area. Assist in the data collection for audit purposes, categorise if necessary and send to appropriate destination either verbally, electronically or by telephone.
Ensure adherence to Trust policies, procedures, guidelines and current legislation. Maintaining good interpersonal relationships with clients and relatives whilst maintaining confidentiality/sensitivity, working closely with all members of the multidisciplinary team. Communicating with external agencies. Answering telephone and helping with any queries regarding patients and relaying messages to ward staff, doctors and patients.
Dealing with calls from patients, relatives who may be aggressive or distressed and refer as appropriate. Communicate/interact between departments within the Trust and external organisations, to arrange times for patients to undertake investigations and keeping the senior nurse informed of progress at all times

Please refer the Job description for details