Ward Clerk - Oswald Ward

at  The Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Oswald Ward is looking for an enthusiastic and motivated individual to join our team. We currently have a Ward Clerk vacancy which is a permanent post for 21 hours per week.
Oswald Ward is dedicated to MSK oncology and orthopaedic patients. The ward is led by Ward Manager, Sister Fiona Hughes and specialises in the care of patients with bone and soft tissue sarcomas and metastatic disease, prides itself on the outstanding care delivered to patients throughout their entire journey from referral through to treatment, discharge and follow up care. It is one of five specialist centres within the United Kingdom, covering a large demographic area and has a strong multidisciplinary focus, both within and outside the Trust, working closely with other NHS organisations and services such as Macmillan. The service offers individualised holistic care, to those patients requiring surgical and palliative care. The service is dedicated to the development of all staff members to ensure they are confident and proficient in providing highly skilled, high quality care.
Applicants from job seekers who require current Skilled Worker Sponsorship to work in the UK are welcome and will be considered alongside all other applications. Job seekers should be aware that not all roles will be eligible for Skilled Worker Sponsorship. For further information visit UK Visas and Immigration - GOV.UK (www.gov.uk)
Under the direction of the Ward Manager, the post holder will be responsible for assisting the ward team, ensuring the smooth functioning of the unit through effective communication, general administration and appropriate interactions with patients, visitors and the multidisciplinary team.
Please note job description may be amended following review
The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH) is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.
Joining RJAH is more than just a job – we want our people to have the best opportunities to thrive in their role.
We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you’ll have access to outstanding professional development opportunities and state-of-the-art facilities – including our recently-opened £6 million Headley Court Veterans’ Orthopaedic Centre (the first unit of its kind in the UK).
RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.
The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.
We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.
Verbally welcome new patients onto the ward, admitting patients and checking details are correct electronically on the Trust PAS (Patient Administration System).
Use the Trust computer systems i.e. PAS (Patient Administration System), EPR, (Electronic Patient Record) E-mail, Microsoft Word and Excel. Registration of patients, inputting and collecting data, distributing this information to relevant personnel and acting upon the information received.
Retrieve patient information such as notes, X-rays scan reports etc. from within the Trust and external agencies. Notes and laboratory reports will be filed in accordance to CNST (Clinical Negligence Scheme for Trusts) standards. Preparing sets of notes for the Multidisciplinary team, for admissions, ward rounds and outpatients. Ensuring appropriate levels of documentation are available i.e. addressograph labels. On discharge check all notes and charts are filed correctly in patient records, ensuring discharge summaries are complete and notes are sent to appropriate destination. This may involve walking long distances on a regular basis between departments and a degree of physical effort is required. Manual handling training is mandatory on an annual basis.
Verbally, telephone and electronically communicate with estates department for maintenance repairs within department.
Organising meals for patients and canceling as appropriate, communicating with kitchen staff/dietician to ensure dietary requirements are satisfied.
In accordance with hospital Trust Guidelines, order and confirm patient transport at the request of the nurse in charge, prior to a patient’s discharge or other hospital appointment – complete transport and ambulance forms
Sort and distribute mail and re-address if necessary.
To be accountable for own practice, and take every reasonable opportunity to sustain and improve knowledge and professional competence.
Attend annual mandatory/statutory training to ensure adherence to Trust policies and current legislation.
Attend relevant in house training sessions that are pertinent to own clinical practice, in order to enhance knowledge and skills.
To assist in the creation of a good working atmosphere.
Assist team members in the maintenance and control of stock/equipment, which may include ordering, collecting, and delivering items between departments.
Order stationery and equipment on the ORACLE and inform the Ward Manager / nurse in charge when ready for authorization and chase up as necessary.
Maintains a working environment that enhances and promotes the health and safety of patients and staff and all visitors to the area.
Assist in the data collection for audit purposes, categorise if necessary and send to appropriate destination either verbally, electronically or by telephone.
Ensure adherence to Trust policies, procedures, guidelines and current legislation.
Maintaining good interpersonal relationships with clients and relatives whilst maintaining confidentiality/sensitivity, working closely with all members of the multidisciplinary team.
Communicating with external agencies.
Answering telephone and helping with any queries regarding patients and relaying messages to ward staff, doctors and patients. Dealing with calls from patients, relatives who may be aggressive or distressed and refer as appropriate.
Communicate/interact between departments within the Trust and external organisations, to arrange times for patients to undertake investigations and keeping the senior nurse informed of progress at all times

Please refer the Job description for details