Ward Clerk

at  Oxford University Hospitals NHS Foundation Trust

We are looking for an enthusiastic, motivated and well-presented individual to join our ward clerk team on Paediatric Critical Care. Full time and part time hours will be considered with flexibility of shift times dependent on the needs of a 7 day service.
The ward clerk will provide a professional, efficient and friendly service ensuring that all patients, visitors and clinicians are welcomed to the Paediatric Critical Care Unit in an appropriate manner. They will provide comprehensive clerical support to the administration and clinical teams in delivering high quality patient care and making a positive difference to the patient experience.
The post holder will need to have a flexible approach to work, be highly organised and enjoy working individually as well as part of a larger team.
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country. It provides a wide range of general and specialist clinical services and is a base for medical education, training and research.The Trust comprises four hospitals - the John Radcliffe Hospital, Churchill Hospital and Nuffield Orthopaedic Centre in Headington and the Horton General Hospital in Banbury.
Our values, standards and behaviours define the quality of clinical care we offer and the professional relationships we make with our patients, colleagues and the wider community.
We call this Delivering Compassionate Excellence and its focus is on our values of compassion, respect, learning, delivery, improvement and excellence.
These values put patients at the heart of what we do and underpin the quality healthcare we would like for ourselves or a member of our family. Watch how we set out to deliver compassionate excellence via the OUH YouTube channel .
To demonstrate excellent communication skills when dealing with patients, relatives and members of the multidisciplinary team utilising sensitivity, empathy and ability to manage conflict.
Act as a first point of contact for patients, relatives and visiting staff to the department, welcoming them to the unit and dealing with any queries in an efficient, polite and courteous manner and responding to all telephone enquiries in a prompt and professional manner.
Demonstrate efficient office management skills and the ability to prioritise your own workload working to tight timescales within an environment of conflicting demands.
Carry out the role with regard to the efficient and effective use of resources within the clinical environment.
Adopt a flexible approach to patterns of work dictated by the needs of the patient and department

Please refer the Job description for details