Ward Clerk/Receptionist

at  Manchester University NHS Foundation Trust

To support outpatient, inpatient, day case and emergency activity by the timely provision and preparation of the provision of patient/customer focused reception service. To accurately update and address health records on patient admin systems for all wards and departments. To support the administrative process of accessing outpatient referrals and liaising with service users to organise appointments in line with the Patient Access Policy and associated standard operating procedures.
To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
To understand potential barriers to communication, eg language difficulties, disabilities, and modify style/method of communication appropriately.
To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
To work in harmony with other team members in the Directorate displaying a ‘one team’ ethic at all times.
To escalate service issues or risks and concerns raised by service user to senior staff
MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.
Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.
We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.
We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.
At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.
To communicate with service users in a sympathetic and empathetic manner using tact and diplomacy both in person and over the telephone.
To understand potential barriers to communication, eg language difficulties, disabilities, and modify style/method of communication appropriately.
To communicate effectively with all members of staff and external agencies ensuring that a professional manner is maintained at all times.
To work in harmony with other team members in the Directorate displaying a ‘one team’ ethic at all times.
To escalate service issues or risks and concerns raised by service user to senior staff.
To act in line with escalation procedures to ensure patients records are available and correct for outpatient clinics and admissions.
To support the process of subject access requests from patients, relatives and external agencies, in line with legislation/Trust policy, eg photocopying, requesting x-rays.
Follow Caldicott rules regarding confidentiality.
To undertake all duties allocated by departmental management team as appropriate to the role, eg preparation of patient online records, reception duties, appointment bookings etc.
To ensure that all patients are appropriately admitted, transferred and discharged or cancelled as appropriate on Hive
To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘ Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.
Diversity Matters
MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at resourcing@mft.nhs.uk .
We’re looking forward to hearing from you

Please refer the Job description for details