Ward Clerk - Site Operations

at  East Suffolk and North Essex NHS Foundation Trust

Are you empathetic, hard working and able to work under pressure?
Do you want to make a real difference to our clinical teams and our patients?
You will be assisting in the efficient functioning of site operations to include discharge lounge by relieving nursing staff of routine clerical and administrative duties.
Support clinical team with Repats via daily phone calls to external hospitals
Attend the bed meetings, capturing the actions and detailing these out to the divisions
Attend site led meetings to capture outcomes (once a month)
Support in the coordination of weekend planning slides
Data capture and analysis depending on projects running
To provide an efficient and polite service for callers by answering the telephone in a prompt and courteous manner in accordance with Trust guidelines and ensuring all messages are passed on
To communicate with colleagues, visitors to the office in a professional manner, responding to a diverse range of enquires.
To welcome staff to the office in an appropriate manner, showing them to the sign in sheets
Check computer details each morning and expected dates of discharge updating as required.
Maintain safe and tidy working environment, update Site Operations duty board and report maintenance problems to estates.
Undertake office related photocopying.
Maintain confidentiality at all times relating to patient care within the office area.
Assist the matrons and Clinical flow managers in undertaking clerical duties/ administration duties
Other ad-hoc duties as requested from time to time by general managers.
To be responsible for complying with Trust Infection Control policies and clinical guidelines.
To prepare and actively participate in Trusts annual Performance Development Review process and progress reviews.
We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.
We are the largest NHS organisation in East Anglia, employing more than 12,000 staff.
We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.
Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.
Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.
We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.
If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.
Find out about living and working here - www.youtube.com/watch?v=GkPu7HphU8A
For full details of the responsibilities and duties of this role please see the attached job description

Please refer the Job description for details