Ward Manager

at  Spire Healthcare

WARD MANAGER

£45,900 - £55,000 Depending on experience
Spire Norwich is looking for a Ward Manager, who will be responsible for clinical, professional, commercial and managerial responsibility including all clinical and staff governance issues. The Ward Manager will provide excellent clinical and managerial leadership and appropriate advice and support to other colleagues in the department, as well as supporting the Director of Clinical Services in the overall management and leadership of the healthcare environment.
Spire Healthcare is one of the UK’s leading independent hospital groups and the largest in terms of revenue. From our 39 hospitals and eight clinics across England, Wales and Scotland, we provide diagnostics, inpatient, day case and outpatient care in areas including orthopaedics, gynaecology, cardiology, neurology, oncology and general surgery. We are the principal independent provider by volume of knee and hip operations in the United Kingdom and we also own and operate sports medicine, physiotherapy and rehabilitation brand, Perform. We work in partnership with c8,760 experienced consultants and our hospitals delivered tailored, personalised care to 926,500 inpatients and day case patients in 2022.
We have achieved our market leading position because of our purpose, which is to ‘make a positive difference to people’s lives through outstanding personalised care’. Everyone at Spire is aligned to this purpose, which underpins a culture of respect, inclusion, passion and collaboration across our business.
To demonstrate this in reality, today, more than 98% of our hospitals are rated ‘Good’ or ‘Outstanding’ by the Regulators; these are sector leading standards.

WHO WE ARE LOOKING FOR

• You will be an experienced Clinical Manager, ideally having experience on a busy surgical ward.
• You will have competence across a range of skills, supported by professional and clinical knowledge acquired through state registration and additional training.
• Previous experience of managing clinical audits (Desirable)
• Excellent interpersonal and communication skills
• Ability to deal with difficult and sensitive issues in a supportive and professional manner to effect positive outcomes
• Approachable

DUTIES AND RESPONSIBILITIES

• Lead the Inpatients and Day Procedures Unit to deliver against Spire key performance indicators, ensuring the efficient and safe running of the department.
• Lead by example, acting as a positive role model for all colleagues, promoting team working and managing the department skill mix to deliver clinically effective, high quality, safe person-centred care. Apply appropriate workforce tools and contribute to workforce planning for the department.
• Facilitate and create an environment that supports assessment and learning of all colleagues, providing mentorship and clinical supervision, to enable all team members to continuously update, develop and implement current knowledge and skills to meet evolving service requirements.
• Line management and leadership of the in-patient services team including recruitment, induction, mandatory training, identification of learning and development needs through performance review and personal development planning, matters of discipline and grievance. Responsible for maintenance of staff personal files ensuring these are complete and up to date e.g. annual leave, training, sickness and any other absence.
• Resolve and manage complaints and patient feedback in line with Spire Policy. Understand and share the learning points emerging from patient feedback, developing and delivering action plans to enhance the delivery of the service and driving improvements in patient / carers experience.
• Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the GDPR and Spire Policies.
• Promote best practice in health & safety and security.
• Maintain a high level of service.
• Promote people’s equality, diversity and rights.
• Apply correct use of technology.
• Seek and employ innovative methods of improving service delivery in line with the Regulatory Requirements, aiming towards achieving rating of Good and Outstanding.
• Adhere to all relevant healthcare standards and manage issues of governance and risk effectively.
• To ensure that effective systems are in place to manage stocks according to financial instructions, efficient utilisation, intelligent ordering and to work closely with the Finance Manager to ensure compliance with the above.
• Ensure all audits/reviews of the departments and their performance are undertaken and implement and complete action plans in response to findings.
• Working in line with the Business Development Team, develop the service and deliver against targets. This will include attracting Consultants to the service.
• Promote and maintain a close working relationship with external organisations to ensure standardisation and sharing of best practice.
• To ensure that Clinical Governance and risk management are embedded within daily practice.
• Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.