Ward Receptionist

at  Northampton General Hospital NHS Trust

The post holder will be a motivated, innovative, and enthusiastic individual who is willing and able to join the team at NGH and to help us to maintain our high quality of service. Collingtree A is a Trauma and Orthopeadic ward
The post holder will work as an effective member of the team, providing quality administrative support to the wider team. The post holder must have a wide variety of communication skills and works well within a team.
Answering telephone, taking messages and enquiries regarding patients’ condition after consultation with ward nursing staff and to adhere to the data protection as per policy.
Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward.
Ensure all patient details on the computer are correct, including ethnic origin and religion.
To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event.
To ensure that that all patients admission, transfer and discharge details are recorded in a timely manner.
Maintain an adequate supply of stock levels to maintain the smooth running of the ward.
Be responsible for ensuring that case notes are available, file it as per protocol, maintain them in an orderly manner and return them appropriately after discharge letters are completed for coding purpose.
Notify Next of Kin of patients’ admissions and (emergency) transfers if required by ward staff.
To ensure the filing of patients notes is competed in a timely manner on admission and discharge .
Northampton General Hospital is one of the largest employers in the area and we are on an exciting journey. All of our divisions are committed to doing things better, with more efficiency as we update, modernise, and advance. We have also entered into a Group Model with neighbouring Kettering General Hospital NHS Foundation Trust and become University Hospitals of Northamptonshire.
Our Excellence Values
Compassion
Accountability
Respect
Integrity
Courage
We want to recruit the best people to deliver our services across the University Hospitals of Northamptonshire and help to unleash everyone’s full potential. As an organisation, we value how we communicate and promote our vacancies to all communities.
We are a Defence positive trust, supporting our reservists, veterans, spouses and partners.
The Hospital Group encourages applications from people who identify from all protected groups, especially those from BAME, Disabled and LGBTQ+ backgrounds as these are underrepresented in our hospitals.
We understand that we need to work with colleagues from diverse backgrounds and make sure the environment they work in is inclusive and collaborative.
We have active Networks that promote and support colleagues from all backgrounds. This ensures everyone feels supported and has a sense of belonging working for Kettering and Northampton General Hospitals.0
Normal routine clerical duties, e.g. filing, charting, making lists, completing forms, and the completion of audits along side the ward sister.
Answering telephone, taking messages and enquiries regarding patients’ condition after consultation with ward nursing staff and to adhere to the data protection as per policy.
Operate patient administration computer system and ensure computer system is up to date at all times with details of all patients currently on the ward- Using Camis, ICE, IBOX, Mediviewer
Ensure all patient details on the computer are correct, including ethnic origin and religion.
To ensure that all patient discharges and transfer details are recorded on the computer as soon as possible after the event
To ensure that that all patients admission, transfer and discharge details are recorded in a timely manner.
Maintain an adequate supply of stock levels to maintain the smooth running of the ward.
Be responsible for ensuring that case notes are available, file it as per protocol, maintain them in an orderly manner and return them appropriately after discharge letters are completed for coding purpose.
Notify Next of Kin of patients’ admissions and (emergency) transfers if required by ward staff.
Ensure that, once medical staff have completed discharge summaries and coding have taken their information, the notes are returned to medical records.
Make arrangement for X-rays, ECG and other relevant procedures, when requested.
Take request forms to X-ray, Pathology and carry out other similar errands.
Collect and deal with post appropriately. Any post for the Ward can be opened and dealt with (if in doubt, ask the nurse in charge). Any post marked with a staff members’ name should be in the staff mail tray. Post for the Ward Manager should be put in the unit office on the desk
Obtain relevant personal information for nursing documentation and update details on the computer.
Liaise with ward co-ordinator regarding all patients expected for admission
Any other ad-hoc duties as required by the ward manager.

The post holder will be expected to supervise junior staff.
Be actively involved in the induction of new staff.
Accept personal responsibility for identifying their own learning needs and for maintaining their own professional development and mandatory training.
Assist in the facilitating of a learning environment conducive to the acquisition of further knowledge and skills and be actively involved in the development of others.
Promote and provide health education for patients and their carers/family
To promote a professional and positive image of themselves and the Trust.
Demonstrate a caring and supportive attitude towards their work colleagues.
The postholder may be required to carry out other relevant duties as required. The postholder will adhere to the duties specified under the Staff Responsibilities of the NHS Constitution in their day to day work and behaviours.
The postholder will be expected to aspire to the Values of the Trust in their day to day work and behaviours in order to support the Trust in achieving its Vision.
The postholder will adhere to, always, any Professional, NHS Code of Conducts and legislation relevant for their area of work.
The postholder will make themselves familiar with, and adhere to, at all times, the policies and procedures of the Trust, and their area of work.
The postholder will be expected to work to any Corporate/Division/Directorate/Department objectives and standards in order to provide an acceptable level of service.
The postholder will be expected to undertake training, including mandatory and role specific training, relevant to their role and ensure it is renewed as required