Warehouse Customer Service Rep

at  Motion Industries MOT

SUMMARY:

Under direct supervision, the Warehouse Associate performs all shipping and receiving activity for a Branch location. This role ensures the customer receives the correct items in a timely manner and all stocked merchandise is properly maintained.

EDUCATION & EXPERIENCE

Typically requires a high school diploma or GED.

KNOWLEDGE, SKILLS, ABILITIES

• Basic math and reading comprehension skills.
• Basic computer skills.

• Determines which items need to be picked, checked and shipped from sales order.
• Pulls orders accordingly to the sales order and recheck them to ensure accuracy.
• Prepares items for delivery to customer.
• Secures packages to make sure no items are damaged in shipping to customer.
• Prepares customer returns for shipment back to Distribution Center, Fulfillment Center, or supplier.
• Sorts and places materials or items on racks, shelves, or in bins according to established MINO code organization of products.
• Ensures if any inventory is damaged or not up to standards to be reported to the warehouse supervisor immediately.
• Maintains a clean, well-organized, and safe working environment.
• May deliver items to customers; obtains signature from customer to validate receipt of items.
• May process counter sales or invoices for customers.
• May operate a forklift or similar equipment.
• Performs other duties as assigned.
• Receives items in the computer system to show which items are available for the customers.