Warehouse/Ground Operations Manager

at  FB Canada Express

Location: 13331 Vulcan Way, Unit 1, Richmond, BC V6V 1Z5
Job Type: Full-time
Salary: $75,000 - $80,000 per year
Schedule: Monday-Friday, 9 AM - 5 PM

POSITION OVERVIEW

We are seeking an experienced and detail-oriented Warehouse/Ground Operations Manager to oversee and manage customs clearance and ground operations for our e-commerce logistics. The successful candidate will ensure smooth, compliant, and efficient customs processing for inbound and outbound shipments while supervising a team dedicated to these operations. This role involves regular communication with customers, resolving shipment issues promptly, and ensuring timely clearances and deliveries to maintain high customer satisfaction.

QUALIFICATIONS & EXPERIENCE

• Bachelor’s degree in Supply Chain Management, Logistics, or a related field (or equivalent experience).
• 10+ years of experience in customs clearance, logistics, or ground operations, preferably in the e-commerce industry.
• Strong knowledge of customs regulations, tariffs, and trade compliance requirements.
• Experience managing a team in a fast-paced logistics environment.
• Excellent problem-solving, organizational, and analytical skills.
• Strong communication and leadership abilities for effective team and customer management.
• Ability to adapt to changing regulations and operational demands.

PREFERRED QUALIFICATIONS

• Experience with automation systems for customs processing.
• Familiarity with international trade agreements and cross-border e-commerce operations.