Warehouse Inbound Lead

at  Shopee

Department Operations
LevelExperienced (Team Lead)
LocationPhilippines - Manila
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

JOB DESCRIPTION:

• Oversee the inbound process and team members to ensure all Key Performance Indicator (KPI) and targets are achieved
• Manage the schedule and attendance of all employees under your department
• Ensure the division is staffed with skilled manpower that are capable in their current positions while being prepared and developed for the challenges of the future
• Continuously improve on SOPs to drive efficiency and productivity for end-to-end inbound process
• Ensure all deliveries are received, checked, processed and endorsed to the next process within agreed timelines
• Notify appropriate departments when there is non-conformance or shortage/overages are found
• Ensure all transfers are processed immediately upon arrival into the warehouse
• Provide reports to Warehouse Lead for internal performance reporting

REQUIREMENTS:

• Graduate of any Bachelor’s Degree
• Preferably has 2-5 years of experience in E-commerce, Logistics and Warehousing
• Strong sense of ownership and operational discipline
• Excellent analytical and problem-solving skills
• Has supervisory experience, both for direct and agency employees
• Keen with details and has a background in process improvement
• Proficiency in MS Excel and Google Applications
• Can read, understand and report data
• Knowledgeable on Warehouse Management System
• Amenable to be assigned in Bulacan

Please refer the Job description for details