Warehouse Manager

at  Sytner Group

MANAGING THE TEAM

• Conduct regular 1:1 performance reviews to monitor the achievement of individual KPI’s, and provide developmental or corrective support where required
• With the TPS Centre Manager, ensure the team is motivated and recognised through appropriate rewards and bonuses
• Ensure the team is properly trained and developed
• With support of the TPS Centre Manager, recruit new staff as required following the appropriate recruitment processes
• Ensure new staff undertake the required induction process
• Make core operating procedures and documented warehouse processes available to warehouse members and ensure business as usual continues when staff are off on holiday or transition out of the warehouse

MANAGING DELIVERIES

• Through the team, ensure orders are picked accurately and promptly ready for despatch to the customer
• Ensure all customer delivery anomalies are reported to the Telesales team to advise the customer accordingly
• Identify the most effective and eficient delivery routes for the Van Drivers
• Ensure a clear understanding of where the delivery vans are at all times - allowing visibility to the rest of the team
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ROLE PROFILE

To run an effective and efficient warehouse through the management of the warehouse team to deliver excellent service to customers. To maintain the highest levels of stock integrity through efficient stock management, using denied TPS/VWG warehouse processes to ensure full audit traceability. To run an efficient customer delivery schedule that meets customer needs

KEY RESPONSIBILITIES

Warehouse and Sales Performance

• Set and allocate performance targets for the Warehouse Operatives and Van Drivers
• Distribute targets equitably and in accordance with the skill and experience of each team member
• Monitor and hit personal key performance targets
• Monitor and hit departmental key performance targets
• Regularly review targets with TPS Centre Manager and take action for any deviations
• Ensure the team is keep fully up to date with any TPS/VWG warehouse process changes