Warehouse Operations Manager | Truganina VIC

at  Ceva Logistics

CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport.

YOUR ROLE

Are you an experienced leader with a passion for driving operational excellence? Join our team as the Operations Manager for our 35,000 sqm multi-customer warehouse at Truganina VIC.
In this critical role, you will lead and empower the warehouse team, ensuring excellent customer service, maintaining accurate inventory, and upholding HS&E, quality, and KPI standards. You will also actively contribute to our continuous improvement programs.

WHAT ARE YOU GOING TO DO?

Specifically, you will:

• Collaborate with team leaders to plan resource levels, define activities, and scope processes while upholding quality standards to ensure a successful warehouse operation in line with site contracts
• Oversee all operational activities within the agreed scope of services, driving productivity, efficiency, and safety while achieving operational KPIs. Regularly review performance, generate weekly/monthly reports, and implement action plans based on audits
• Exceed customer service expectations by developing strong relationships with our clients. Act as the focal point for supervising exceptions, implementing practical solutions, and ensuring long-term adherence to service standards
• Maintain accurate inventory records and handle all necessary paperwork to meet customer requirements. Coordinate cycle counts, stock takes, and promptly address any customer issues, ensuring inventory accuracy is consistently maintained
• Maintain a firm grip on the contract P&L, identifying cost optimisation opportunities, and educating team members on driving cost efficiencies. Conduct regular P&L reviews in conjunction with the Site Manager
• Demonstrate proactive Occupational Health and Safety (OHS) leadership by promptly addressing incidents/investigations, conducting risk assessments, and ensuring employees’ timely return to work after accidents. Conduct toolbox sessions on HSE site rules/policies and ensure team members comply with Safe Work Practices (SWPs)
• Embrace and promote a LEAN operational culture, leading LEAN initiatives with the teams to enhance operational efficiency and continuous improvement
• Manage and maintain warehouse and transport management systems related to the site contracts
• Provide strong leadership to the warehouse team by actively engaging on the floor, offering support, maintaining consistent and clear communication, and setting high-performance standards. Manage counselling and disciplinary issues at the first level and drive multiskilling and succession plans.