Warehouse Quality Manager

at  Ryder System

SUMMARY

Responsible for the day-to-day administration of the Quality Management System on accounts of diverse scope and magnitude including adherence to company and industry standards. Provides regular and proactive communication to customers and Ryder management. Supports continuous improvement efforts as needed

EDUCATION

Bachelor’s degree Business/Engineering/Supply Chain or minimum of 8 years of related work experience.

EXPERIENCE

Seven (7) years or more experience Operational Management
Five (5) years or more experience Quality Management/Process Improvement

SKILLS

Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors). Comfort around higher management
Ability to build strong customer relationships.
Effective leadership skills. Decision quality, managerial courage
Friendly and service-oriented. Approachability
Seeks to acquire knowledge in area of specialty.
Highly thorough and dependable. Perseverance, integrity and trust
Demonstrates problem solving skills.
Develops and delivers effective presentations. Business acumen
Builds and manages effective teams. Ability to direct others
Ability to be comfortable and effective with issues that lack clarity, structure or certainty.
Strong verbal and written communication skills.
Ability to work independently and as a member of a team.
Flexibility to operate and self-driven to excel in a fast-paced environment.
Capable of multi-tasking, highly organized, with excellent time management skills.
Detail oriented with excellent follow-up practices

KNOWLEDGE

MS Office; advanced level.
MS Project Internal Audit/Corrective Action Systems software (e.g. JKT); advanced level; preferred.
Process Mapping and Standard Operating Procedures documentation and Project Management; advanced level; preferred.

ESSENTIAL FUNCTIONS

Designs, implements, maintains and audits the Quality Management System based on established company and/or industry standards. Implements a standardized corrective action system
Reports the effectiveness of the Quality Management System at regular management meetings
Supports regulatory compliance and certification requirements
Assists in implementing and maintaining Customer Satisfaction Management Process
Performs all functions related to Quality Assurance for a start-up or expansion
Engage the operations team and the customer to ensure achievement of business objectives
Supports Continuous Improvement deployment using fundamentals of Lean and Six Sigma
Provide training on Quality Assurance topics to identified employees
Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors
Applies judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions

ADDITIONAL RESPONSIBILITIES

May lead Continuous Improvement projects as necessary
Exerts some influence on the overall objectives and long range goals of the organization
Managing Diversity & Inclusion
Performs other duties as assigned.