Warner Howard Telesales Account Manager

at  phs Group

KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED:

• B2B experience in Internal Sales, Telesales or appointment setting.
• Excellent verbal and written communication skills.
• Ability to demonstrate a good understanding of the business and the ability to engage at all levels.
• Ability to prioritise and work on your own initiative.
• To use personal judgement to develop effective and constructive solutions to overcome challenges.
• Confidence in negotiating and decision making.
• Ability to challenge constructively where required.
• Must be computer literate – Microsoft Packages

THE PURPOSE OF THE ROLE:

Manage and deliver growth from a designated set of Telesales accounts.
Responsible for managing the customers day to day requirements as well as developing the accounts by identifying, creating, and closing new product opportunities and selling promotions. Retaining or increasing margin in line with business requirements. You will be required to increase average order value, margins, and order quantities to customers within PHS Warner Howard data base.
Building excellent relationships with your customers, understanding their requirements you are responsible for overcoming any daily obstacles to ensure the customer is retained and happy with our products and services.

KEY TASKS:

• Plan and prioritise personal sales activities and customers contact towards achieving agreed targets and general productivity.
• Understand customer needs and requirements identify the opportunities to build pipelines and close deals.
• Contribute towards business targets and profit by way of meeting and/or exceeding set targets as an individual and contributing to the teams.
• Retain current account portfolio to ensure all customers are still trading with us on a regular basis.
• Respond to customer enquiries efficiently and within timescales.
• Use excellent telephone and communication skills when talking to both external and internal customers, use appropriate propositions and ethical sales methods with a view to achieve objective and or business growth.
• Use internal customer contact tools and systems to manage the day to day running of your data and to ensure systems are always maintained and updated.
• Embrace methods of working practice and development of a ‘’can do, will do’’ approach.
• Adopt best practices within the team, share and highlight areas where the team and our customers can benefit through different ways of working.