Warranty Administrator

at  Inchcape

ABOUT THE COMPANY

You’re joining a division of Inchcape!
Inchcape Australasia employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world’s communities - for today, for tomorrow and for the better. Across Australia and New Zealand, we have a diverse portfolio spanning distribution, where we hold the custodianship for some of the worlds most recognised brands; fulfilment, where we are the market leader in integrated, omni-channel automotive fulfilment solutions; retail, where we deliver an exceptional experience at every stage of the customer journey and financial services, where we deliver the right financial services solution to our distribution brand networks, retail businesses and customers.
To find out more visit: www.inchcape.com.au

We are seeking a dedicated and experienced Warranty Administrator to oversee warranty processes within our operations, including our Authorized Dealer Network and OEMs. This role involves managing warranty claims, maintaining system processes, and acting as a key point of contact for dealerships.

Reporting to the National Technical Service Manager and further to the above, some of the key responsibilities include but are not limited to the following:

• Assist the technical service team and dealer network with service and warranty issues, ensuring customer satisfaction.
• Align with company policies and the After Sales department’s role, providing practical assistance and training on claim resolution.
• Manage PWA according to Warranty Policy and Procedures, support policy reviews, and facilitate warranty audits.
• Maintain professional relationships with Authorized Dealers, OEM partners, and manufacturer staff, handling communication via phone, email, and other channels.
• Keep dealers and factory updated on warranty claims, adjudicate claims promptly, and communicate issues and reasons for rejection to dealers.
• Resubmit rejected FIRs within designated timeframes and ensure compliance with factory standards in warranty operations.
• Support the dealer network with customer escalations related to Service, Warranty, Goodwill, and CGA, enhancing the customer experience.
• Identify and implement improvements in service/warranty systems and processes, assist with DMS testing, and support IT during system upgrades.
• Update and review Warranty Training materials, assist with dealer training and implementation of warranty standards