Warranty Administrator - Oakville Volkswagen

at  Oakville Volkswagen

Weins Auto Group is looking for an Warranty Administrator at Oakville Volkswagen. We are looking for a highly motivated and customer-centric individual to join our service team.
If you have a technical background in the automotive industry, thrive in challenging, fulfilling and fast-paced environments, and genuinely want to create positive experiences for staff and customers alike - we want to hear from you!

QUALIFICATIONS

• Exceptional written and oral communication skills
• Excellent organization skills and the ability to multi-task
• Ability to communicate well with both internal and external stakeholders
• Strong Team Player and Collaborator
• Valid Ontario Driver’s License with clean driver’s abstract

• Facilitate the processing of reconditioning preowned vehicles for the sales department
• Coordinate the preparation of new cars for delivery to customers on behalf of the new car department
• Work directly with Sublet Vendors, Body Shops, Detailers, Parts & Accessories as a liaison between Service and Sales
• Control internal UCD repair orders and ensure timely control of reconditioning reports to be

forwarded to UCD Manager.

• Invoice ‘detailing’ repair orders and ensure timely control of services/repairs.
• Conduct all business with sincerity, honesty, and genuine concern for customers.
• Initiate and process repair orders for internal reconditioning and express lube as required
• Assume the role of ASM in any situation deemed necessary by management.
• In absence of cashier, determine whether payment is cash, charge or debit and receive

payment from customer.

• Provide additional vehicle problem/complaint information to the technical staff as needed.
• Maintain communications with the technical staff regarding job status changes.
• Advise express lube customers when work is finished on their vehicles.
• Review additional work recommendations with customers and schedule an appointment for

the work to be performed

• Perform any other administrative tasks as directed by management.