Warranty Administrator

at  Velocity Truck Centres

REQUIRED QUALIFICATIONS

• A minimum of 2 years related experience working in a dealership, preferably within service or warranty.
• Understanding of products and services necessary to perform duties and tasks as a Warranty Administrator
• Strong knowledge of concepts and practices of warranty claim management
• Excellent office administrative skills with proficiency in the use of computers, computer applications (e.g. Excel, Word, Outlook), and industry specific software
• Detail oriented and possess sound problem solving and decision-making skills.
• Excellent customer service, communication, and interpersonal skills, both verbal and written
• Ability to organize and prioritize work assignments simultaneously and meet critical time requirements in a fast-paced environment.
• Ability to utilize instructions and documentation.

ASSET QUALIFICATIONS

• Post secondary education or training in a related discipline.
• Basic knowledge of or quickly acquire the ability to identify automotive/truck parts and components.Relevant Mechanical trade qualifications or technical aptitude

ABOUT US

First Truck Centre, doing business as Velocity Truck Centres, aims to provide unparalleled support by offering various sales, vehicle maintenance, parts, collision, and financing services to the industry. We believe in living our values, serving our customers and employees through our brand pillars - Speed, Value, Trust. Velocity Truck Centres is growing in Alberta in British Columbia now with 18 branches. We also have over 100 branches globally spanning the USA, Mexico, and Australia. We value career growth and are looking for like-minded individuals to join our team.

• Excel Spreadsheet Preparation & Data Mining.
• Reviewing Metrics and Key Performance Indicator tracking (KPI’s).
• Coaching & Training Service team members on warranty concepts and applications.
• Vendor and VVG Training, Policies and Standard Operating Procedures; including safety standards.