Warranty Claims Analyst

at  Jayco

Purpose: Chargeback Analyst is responsible for researching, resolving, analyzing, and trending chargeback claims for accuracy that result in appropriate credits issued within Supplier contractual terms. Chargeback Analyst will assist Warranty Claims and Supplier Relations Manager in capturing and analyzing chargeback requirements and financials.

KNOWLEDGE, SKILLS AND ABILITIES:

• Requires 5 years of experience and knowledge equivalent to a complete college or university education. Requires excellent verbal and written communication skills and good customer service skills.
• Proficient in the use of computers to perform daily work.
• Ability to multi-task and demonstrate great attention to detail.
• Must possess good knowledge of customer service policies, procedures and programs.
• The ability to work in a complex and changing environment with minimal supervision, make independent decisions and work within a team environment.
• Strong analytical, organizational, written, and verbal communication skills required.
• Demonstrate ability to build cross functional relationships and influence outcomes.

• Analyze, process, validate and resolve chargeback claims to ensure issuance of appropriate credit within contractual requirements through extensive research of outbound claim submissions to resolve discrepancies between the Supplier and Jayco.
• Responsible for ensuring all data is current and assist in proper team training following department policies.
• Responsible for reconciliation of chargebacks. Reconciliation primarily involves researching, crediting and/or collecting chargeback deductions by working collaboratively with internal and external partners.
• Responsible for developing, building, and maintaining strong collaborative relationships with Supplier/Vendor partners.
• Administer tracking, calculate and review outbound claims for completeness and accuracy.
• Trend analysis on Supplier accounts over prior submission periods and credit history.
• Daily reconciliation of chargeback submissions received and credits issued to ensure accuracy of claim data for end customer transaction.
• Assist in the reporting and internal and external audits for the Finance Department.
• Adhere to pre-established milestones and goals as a self-starter with a high level of initiative to drive results.
• Assists with Flat rate maintenance to ensure Supplier requirements are agreed to and documented in a timely manner.
• Develop and maintain strong, collaborative, results oriented working relationships with internal and external partners through excellent verbal and written communication skills.
• Work collectively with team in identifying new process and system improvement opportunities and identify, resolve, or escalate repetitive or complex discrepancies.
• Ensure processes are up to date and the team maintains a thorough understanding of chargeback policies.