Warranty Coordinator

at  Graywood Group

JOB DESCRIPTION

Job Title: Warranty Coordinator
Reporting To: Director - Warranty
Business Division: Construction
Location: Toronto

KNOWLEDGE& EXPERIENCE

• Previous experience in large volume high rise sites.
• Meticulous individual with problem solving skills and desire to deliver best product possible.
• Experience and detailed knowledge of Tarion Warranty and all applicable guidelines and regulations.

SKILLS

• Detailed knowledge and understanding of high-rise residential construction.
• Experience in large volume, 600 + unit projects
• Attention to detail in overseeing completion of outstanding tasks related subcontractor deficiency lists.
• Confidence and maturity to work with minimum guidance and make sound decisions.
• Exception organizational skills and ability to multi-task;
• A quick learner who just wants to get things done.
• 5 years of work experience in delivery new condominium units and
• Highly detailed & organized.
• Excellent customer service skills.
• Experience with Builder Lynx software an asset.

QUALIFICATIONS

• Minimum 3 to 5 years of relevant work experience in new construction (high volume), Tarion warranty, and onsite Customer Service.
• Post-secondary education in a related field would be a benefit.

JOB PURPOSE

The Customer Service Warranty Coordinator is responsible for the day-to-day service and deficiency correction functions of the Customer Service (Warranty Team) at our various site locations. This role manages the warranty process for each homeowner throughout the build process and keeps a full hands-on approach during the Pre-PDI, PDI and Tarion Warranty timelines. Responsible for maintaining accurate service records to ensure timely and appropriate customer service delivery and customer satisfaction.

PRINCIPAL RESPONSIBILITIES

• Manage the Customer Service team and oversee the delivery of new condominium units as per schedule in a large volume high rise project.
• Follow and oversee warranty process from Pre-PDI, PDI, Tarion warranty, and Performance Audits
• Deescalate all urgent warranty issues and respond to site emergencies.
• Assist with preparing Suite Key Release Packages prior to occupancy.
• Work with relevant parties related to suite occupancies and release key packages to homeowners
• Meet with homeowners to review service requests and Tarion warranty forms
• Acting as liaison between homeowner and all Departments; providing follow-ups and advising of outcome.
• Providing homeowners with answers to general inquiries and service updates, as well as de-escalating any situations that may arise onsite.
• Follow up, maintain, and take ownership of appropriate internal records
• Prepare and distribute notices, service updates, and educational materials to homeowners, including maintenance guides.
• Work closely with the Site Administrator to schedule suite access and resolution of service requests as required.
• Review and record all service requests to ensure accurate information is available for trades, site staff, management.
• Identify all warranty trends and complete quality assurance inspections
• Schedule and confirm all service appointments with trades and homeowners
• Responsible for the resolution of warranty items and completion sign offs from homeowners to close all Tarion warranty files and reduce conciliations
• Follow all service targets as set by management to ensure timely completion of service requests.
• Handle the initial escalation of concerns and try to bring them to a resolution and bring to the attention of management as needed.
• Prepare service technician(s) schedule and track daily completion lists
• Follow all government and/or policies as they pertain to health and safety.
• Perform any additional tasks/duties as assigned by the Management.

REQUIREMENTS OF THE ROLE (TRAVEL, DRIVING LICENCE ETC)

• A valid driver’s license and ownership of a vehicle is required.
  Graywood is an equal opportunity employer that values the unique skills and experiences of each of our candidates; recognizing that each prospective team member of Graywood Developments Ltd. contributes to our efforts in building a diverse and inclusive place to work.
  Should you require any disability-related accommodation to support your participation in our recruitment process, please notify us and we will work with you to meet your accessibility needs