Warranty Services Coordinator

at  Tarion

WARRANTY SERVICES COORDINATOR, WSC091624

Department: Warranty Services
Type of Position: Full Time, Contract - 12 Month Contract
Location: 7th Floor, 5160 Yonge Street, Toronto, ON
Reporting to: Supervisor, Warranty Services
Work Model: Hybrid – flexible work schedule (All remote work must be completed from your home office within the province of Ontario.)
Grade: I

ABOUT THE ROLE

The Warranty Services Coordinator role provides assistance and guidance to our freehold stakeholders, including Vendor/Builders, Homeowners and their designates if applicable. Once a conciliation is scheduled, the Coordinator works closely with the Homeowner and Vendor/Builder to provide information on the warranty process. The Coordinator provides guidance to support a resolution without the need for an inspection. If the inspection proceeds, the Coordinator will continue to follow up with the Homeowner on any warranted items to see the file through to final resolution, which could include setting up contracts, completing paperwork for cash compensations and processing payments.
This is a hybrid role requiring working two (2) days in the office and three (3) days remotely, per week. (All remote work must be completed from your home office within the province of Ontario.)

RESPONSIBILITIES INCLUDE:

• Responsible for the resolution of claims consistent with the Ontario New Home Warranties Plan Act relating to freehold and individual unit warranty claims
• Activities include contacting customers, providing guidance and direction, managing the resolution of files and ensuring all appropriate documentation is contained on file
• Provide fair, timely, quality and consistent service to home buyers, owners, vendor/builders and their agents and other stakeholders and clients
• Liaise with other departments as required
• Represent Tarion as a witness in License Appeal Tribunal appeals and court litigation
• Represent Tarion at consumer education seminars on an occasional basis