Waste Key Account Manager

at  Mitie

PERSON SPECIFICATION

• Has excellent communication and written skills
• Has the ability to work under pressure and in demanding environments
• Has the ability to multitask and manage multiple projects at once
• Has experience in the waste industry with a working knowledge of waste and recycling best practice, including innovative approaches for waste
• Can communicate with people across all levels of the organisation
• Is committed to improving knowledge and skills
• Has good presentation skills
• Flexible and service delivery focused
• Has the ability to multitask and manage multiple projects at once
• Ideally experienced in the waste industry with a working knowledge of waste and recycling best practice, including innovative approaches for waste
• Is committed to improving knowledge and skills
• Comfortable in physical waste collections and disposal and working outdoors in all conditions
• Has a can do attitude/approach
• Flexible and service delivery focused

JOB OBJECTIVES AND RESPONSIBILITIES

Successfully develop relationships with one of our major clients, managing a team of waste operatives on shifts and building a strong working relationship with other team members working on the contracts including the management/organisation of contractors pivotal to the overall contact.

MAIN DUTIES

• MUST have a driving license as will need to cover off-site DOC audits and supplier visits
• MUST have previous experience in supervisory role / managing people in a busy environment
• MUST be flexible in working arrangements and patterns to cover various staffing levels across the contract and may be required to stay overnight if required, in advance (fully expensed)
• MUST be able to use Microsoft office suite of documents confidently including excel and ideally have PowerBI knowledge
• MUST have a safety driven mentality with good working knowledge of safety standards expected on a top tier COMAH site
• Developing and maintaining customer relationships with internal staff and external clients
• Can analyse basic data and interpret simple trends in waste management data and look to source sustainable alternative disposal & recovery routes for certain waste streams in line with Account manager
• Preparation and maintenance of commercial costings for internal staff and external clients for projects and one-off jobs
• Liaising directly, on a daily basis, with the clients evolving and changing needs so must have a client led approach/attitude
• Ensuring client compliance with current legislation (and client policies) and organised housekeeping of documents (hard copy and via SharePoint system)
• Ability to audit both suppliers and clients’ sites (accompanied to begin with)
• Counterbalance FLT license is desirable/advantageous but not essential. Willingness to work towards obtaining will be required