Water Services Operations Analyst
at City of Phoenix
Phoenix, AZ 85003, USA -
Start Date | Expiry Date | Salary | Posted On | Experience | Skills | Telecommute | Sponsor Visa |
---|---|---|---|---|---|---|---|
Immediate | 24 Jan, 2025 | USD 54454 Annual | 25 Oct, 2024 | 1 year(s) or above | Sql,Agile,User Experience,Data Analytics,Industrial Engineering,Data Mining,Six Sigma,Technical Writing,Rss,Java,Documentation,Usability,Public Administration,Python | No | No |
Required Visa Status:
Citizen | GC |
US Citizen | Student Visa |
H1B | CPT |
OPT | H4 Spouse of H1B |
GC Green Card |
Employment Type:
Full Time | Part Time |
Permanent | Independent - 1099 |
Contract – W2 | C2H Independent |
C2H W2 | Contract – Corp 2 Corp |
Contract to Hire – Corp 2 Corp |
Description:
MINIMUM QUALIFICATIONS
- One year of experience in functional operations, operations research, industrial engineering, or public administration.
- Bachelor’s degree in industrial engineering, public administration, business administration or a related field.
- Other combinations of experience and education that meet the minimum requirements may be substituted.
- The City job description can be found here.
- All finalists for positions are subject to a criminal background check applicable to the department or position.For information regarding pre-screening and driving positions,
- .
PREFERRED QUALIFICATIONS
The minimum qualifications listed above, plus:
- Certifications in:
- Lean.
- Agile.
- Six Sigma.
- Project Management.
- One year’s experience in/with:
- Customer call-center environments.
- Research methodology, documentation, and analysis.
- Business or technical writing in data analytics or usability or user experience.
- SQL, Python, Java, HTML5, CSS, or RSS.
- Professional experience in/with:
- Customer care and billing.
- Data mining and analysis.
- Testing management and testing methodology.
- Call center systems and call center system management.
- Process mapping, flow chart creation, and project management.
Responsibilities:
- Organizing, verifying, and preparing operational reports.
- Prioritizing and executing functional tests and regression tests.
- Creating test cases based on requirements and conducting reviews with development team/business users.
- Documenting and evaluating test results.
- Raising issues/concerns to project team.
- Assisting with identifying and resolving technical/system challenges.
- Troubleshooting issues and generating test reports and metrics.
- Documenting and updating business process maps.
- Creating, maintaining, executing, and organizing reusable functional test cases in SharePoint repository.
- Utilizing a workforce management system to run distributions, forecasting, and scheduling.
- Evaluating operational opportunities such as managing systems, staffing levels and patterns, implementing automation when possible and preparing written recommendations for changes and/or improvements.
- Writing and/or editing manuals for uniform use of new or revised procedures and policies including development of training materials.
- Assisting in the implementation of new or upgraded technology including writing test scripts and conducting User Acceptance Testing
REQUIREMENT SUMMARY
Min:1.0Max:6.0 year(s)
Information Technology/IT
HR / Administration / IR
Generalist
Graduate
Industrial engineering public administration business administration or a related field
Proficient
1
Phoenix, AZ 85003, USA