Water Services Operations Analyst

at  City of Phoenix

MINIMUM QUALIFICATIONS

• One year of experience in functional operations, operations research, industrial engineering, or public administration.
• Bachelor’s degree in industrial engineering, public administration, business administration or a related field.
• Other combinations of experience and education that meet the minimum requirements may be substituted.
• The City job description can be found here.
• All finalists for positions are subject to a criminal background check applicable to the department or position.For information regarding pre-screening and driving positions,
• .

PREFERRED QUALIFICATIONS

The minimum qualifications listed above, plus:

• Certifications in:
• Lean.
• Agile.
• Six Sigma.
• Project Management.
• One year’s experience in/with:
• Customer call-center environments.
• Research methodology, documentation, and analysis.
• Business or technical writing in data analytics or usability or user experience.
• SQL, Python, Java, HTML5, CSS, or RSS.
• Professional experience in/with:
• Customer care and billing.
• Data mining and analysis.
• Testing management and testing methodology.
• Call center systems and call center system management.
• Process mapping, flow chart creation, and project management.

• Organizing, verifying, and preparing operational reports.
• Prioritizing and executing functional tests and regression tests.
• Creating test cases based on requirements and conducting reviews with development team/business users.
• Documenting and evaluating test results.
• Raising issues/concerns to project team.
• Assisting with identifying and resolving technical/system challenges.
• Troubleshooting issues and generating test reports and metrics.
• Documenting and updating business process maps.
• Creating, maintaining, executing, and organizing reusable functional test cases in SharePoint repository.
• Utilizing a workforce management system to run distributions, forecasting, and scheduling.
• Evaluating operational opportunities such as managing systems, staffing levels and patterns, implementing automation when possible and preparing written recommendations for changes and/or improvements.
• Writing and/or editing manuals for uniform use of new or revised procedures and policies including development of training materials.
• Assisting in the implementation of new or upgraded technology including writing test scripts and conducting User Acceptance Testing