Location: Home based
Salary: Competitive – dependent on experience
Permanent
Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).
Our extensive experience supporting complex case management services across the globe and experience of working with the DWP enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.
A Clinical Standards Lead (CSL) plays a crucial delivery and support role in Health Assessment Advisory Service by ensuring that clinical practices adhere to the Department of Work and Pensions standards, regulations, and guidelines.
In this role you will be supporting healthcare professionals to grow, learn and achieve a consistently high quality of service delivery. providing audit, mentorship, coaching, teaching, and role modelling during their training and beyond. This critical role supports feedback to staff, customers, and other stakeholders. Maintaining clinical compliance with DWP standards post initial training and promoting Continuing Professional Development and career development. The Clinical Standards Lead will also play a key role in the delivery of clinical audit.
Reporting to the Assessment Centre Manager your key accountabilities will include:
Deliver training and support programs for Health Professionals in Work Capability Assessment Stage 3 and Stage 4 as well as the post approval period to ensure understanding and compliance with clinical standards.
Support the HP in gaining approval with DWP by adapting models of coaching, mentoring and education.
Complete clinical audits
Provide ongoing education on new standards and updates to existing standards.
Promote the HPs in maintaining CPD.
Stay informed about changes in healthcare regulations, guidelines, and standards.
Ensure that clinical practices comply with DWP and national guidelines.
Providing revalidation support as required by registering bodies.
Oversee quality assurance processes to monitor and evaluate performance.
Support new entrant audit feedback processes and ease the transition to Health Assessment Advisory Service (HAAS)
Undertake team reviews of quality and productivity to identify areas for improvement and ensure compliance with standards.
To support HPs with customer feedback and provide investigatory support.
Collaborate with risk management teams to identify and mitigate potential risks associated with clinical practices.
To ensure home and clinic environments meet GDPR requirements.
Implement strategies to enhance customer safety and minimise adverse events.
Work closely with clinical HPs, management, and other stakeholders to promote a culture of continuous improvement in clinical practices.
Foster open communication between all stakeholders in HAAS to promote Serco and the HAAS service.
Maintain accurate and up-to-date documentation related to clinical standards and compliance efforts.
Prepare reports for management and regulatory agencies, highlighting compliance status and areas requiring attention.
Stay abreast of technological advancements in DWP proprietary IT and assess their impact on clinical standards.
Collaborate with IT teams to integrate technology solutions that enhance compliance and efficiency in clinical processes.
Lead a team of professionals involved in clinical standards and compliance efforts.
Collaborate with other leaders in the organisation to align clinical standards with overall strategic objectives.

Accreditation as a Health Professional with the DWP for WCA
Strong mentorship and coaching skills
Excellent communication and interpersonal skills.
Attention to detail and the ability to work independently.
One year’s experience as an HP in WCA
Prior experience in coaching and mentoring
Trained to complete clinical audit.
Valid and clear NMC, HCPC or GMC
What we offer
Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.

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