We are hiring a Manager-Sales Operations in Medellin, Colombia office

at  Roca Alliances SA

We are currently seeking a Manager-Sales operations.
Roca Alliances is a specialized recruitment firm in the tech sector, connecting top talent with leading global companies. We provide tailored hiring solutions, ensuring the perfect match for each role. Our deep understanding of industry trends allows us to conduct targeted, efficient recruitment. Committed to excellence, we build long-lasting partnerships that drive business success. At Roca Alliances, we help businesses thrive by delivering the right professionals to meet their needs.
This time, we are partnering with a global leader in IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT teams, powered by AI. The company has experienced strong double-digit growth over the years, and it serves a diverse range of industries in over 20 countries, managing more than 15 million endpoints globally.
We believe in being clear about who we are and what we expect. Our success comes from being CONFIDENT, DETERMINED, and RESPONSIBLE. The people who thrive here are those who go the extra mile for our customers and for their own career growth and financial future.
As a Manager of Sales operations, you will be responsible for managing functions and a team essential to sales force productivity for high-velocity, high-growth SaaS products. These include quote support management, product provisioning, opportunity/pipeline analytics ensuring revenue assurance and financial compliance. This role is responsible for overall productivity effectiveness of the SalesOps flow, providing guidance and strategic leadership, as well as, optimizing key workflows to remove friction from the sales process. This role will lead the team that serves as a gatekeeper supporting sales team members with guidance on deal structure, pricing, and commercial terms escalating issues to Sales and Executive Leadership Teams as needed.

EXPERIENCE AND SKILLS REQUIRED

• 3+ years of experience managing order/quote management, and/or deal desk team in an environment of over 5,000 transactions a month
• 3+ years of experience training Sales Operations and Sales teams on quoting and order management processes
• 2+ years of experience hiring and managing teams
• 3+ years of experience leading cross-company CRM and systems integrations.
• Strong Technical aptitude with CRM, ERP, and Office suite, Salesforce.com, preferably strong knowledge of SalesForce CPQ, NetSuite, Jira, Zendesk, Microsoft Office 365
• Advanced reporting skills in Salesforce.com, Microsoft Excel and Power BI
• Experience in a cross-functional role interacting with all departments at all levels of the organization
• Understanding of financial compliance rules ASC606 and SOX404
• Sound Business / Commercial Acumen is a must
• Ability to take on tasks, problem solve, and work to completion with a pro-active approach in very fluid environment
• Availability to travel to domestically and internationally for events and company staff/contractor training

• Provide dedicated support to sales teams with deal flow operations, ensuring smooth processes throughout all stages.
• Collaborate with sales teams to create detailed, accurate quotations, utilizing a range of pricing models and working on the best deal structures.
• Oversee the timely booking of contracts and ensure accurate order creation.
• Ensure all contracts are processed in line with the company’s financial guidelines and compliance standards.
• Work closely with business operations and finance teams to interpret complex transactions, prepare documentation for audits, and analyze deal metrics to assess recurring revenue and total contract value.